Amazon Connect / Lex Conversational Designer
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Dheeresh Vats
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Dheeresh Vats
Associate Account Delivery Manager-RMG at Zodiac Solutions, Inc || Account Management || (Abinitio Specialist) || Hiring in IT/Non-IT/SAP & Oracle…
Role: Amazon Connect / Lex Conversational Designer
Job Type: Fulltime
Location: USA, Remote
Role Summary: Seeking an Amazon Connect/Lex Conversational Designer to lead IVR front-end design and development for Delta Air Lines Crew Operations Contact Center migration. The role involves creating self-service contact flows for nine business units, implementing caller authentication, designing call-routing logic, developing Amazon Lex intents with DTMF fallback support, training and tuning Lex bots, and conducting conversational QA throughout the migration.
Required Skills:
- Amazon Connect
- Amazon Lex
- IVR Design and Development
- Conversational AI Design
- Contact Flow Development
- Intent Modeling and Utterance Tuning
- DTMF Integration
- Call Routing Design
- Bot Training and Optimization
- Conversational QA and Testing
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Industries
Outsourcing and Offshoring Consulting
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