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Amazon Connect / Lex Conversational Designer
K-Tek Resourcing LLC • Unknown
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Hi, Job Summary We are seeking an experienced Amazon Connect / Lex Conversational Designer to design and build IVR and self-service contact flows within an Amazon environment. This role will support 9 business units , focusing on intuitive caller experiences, authentication, intelligent routing, and conversational automation. Key Responsibilities Design and build Amazon Connect IVR/contact flows . Develop and optimize Amazon Lex intents, utterances, and NLU models . Implement caller authenticat…