← Back to dashboard
Amazon Connect / Lex Conversational Design Engineer
Reveille Technologies • Unknown
Login to Apply
Key Responsibilities Design and build Amazon Connect IVR/contact flows . Develop and optimize Amazon Lex intents, utterances, and NLU models . Implement caller authentication using Employee and PIN . Design routing based on caller type, including Pilot, FA, and working status . Build DTMF fallback patterns for noisy airport environments. Perform Lex bot training, utterance tuning, conversational testing, and QA during migration. Partner with business and technical teams to improve self-service…