Aftersales Training Specialist – Netherlands

Location

Amsterdam, The Netherlands

About the Role

As our Aftersales Training Specialist, you will play a pivotal role in ensuring the Omoda & Jaecco dealer network is equipped with the skills and knowledge to deliver top-notch service. From designing comprehensive training programs to fostering a culture of continuous learning, you will be at the forefront of empowering our Aftersales team and dealers to exceed expectations.

Key Responsibilities:

• Develop Training Programs: Design and implement structured training initiatives tailored to the needs of the Omoda & Jaecco dealer network in Netherlands.
• Deliver Engaging Training: Conduct training sessions through webinars and in-person classes, covering technical, product, and operational knowledge.
• Collaborate with Stakeholders: Work closely with Regional Aftersales Managers and Technical Support teams to identify training needs and provide customized solutions.
• Promote Continuous Development: Foster a learning-focused culture within the Aftersales team, driving professional growth and enhanced performance.
• Manage Budgets: Establish and monitor training budgets, ensuring cost-effective use of resources.
• Leverage Technology: Evaluate and implement new tools, technologies, and methods to enhance training effectiveness and efficiency.

Qualifications and Experience:

• Automotive Industry Expertise: A minimum of 2 years’ experience in training roles within the automotive sector, with a solid understanding of technical operations and Aftersales service.
• Technical Proficiency: IMI-certified training in hybrid and electric vehicle systems is essential.
• Educational Background: A formal qualification in training or engineering (or equivalent experience, such as Master Technician status).
• Training Skills: Proven ability to create, deliver, and evaluate impactful training programs.
• Technical Literacy: Skilled in reading and interpreting engineering drawings and electrical schematics.
• Modern Learning Tools: Familiarity with web-based learning platforms and innovative educational techniques.
• Communication Expertise: Strong influencing and engagement skills, with proficiency in English (written and spoken). Dutch is a plus!
• Software Proficiency: Advanced knowledge of Microsoft Office Suite.
• Flexibility: Willingness to travel.
• Driving License: A full and clean driving license is mandatory.

What We Offer

• Opportunity to lead market expansion in a fast-growing automotive environment
• Exposure to international projects and innovative mobility solutions
• Competitive base salary + performance-based bonus
• €50/month phone allowance
• €210/month meal allowance
• Commuting allowance up to €300
• Company car (if required)
• 8% holiday allowance