Documentation Leadership & Technical Writing Manager Jobs

Direct message the job poster from Ready Talent Ankesh Lallani Ankesh Lallani Manager Client Support Services We don't do traditional staffing or source resumes. Ready Talent is a global Managed Services partner built for the modern enterprise. We design and deploy agile, high-performing teams to execute critical projects and solve complex challenges for the world’s most ambitious brands.Working here means being part of a highly coordinated, expert unit delivering actual outcomes. Our people get the best of both worlds: direct, high-impact engagement with Tier-1 global enterprises, backed by an agile structure built entirely around execution, complete professional autonomy, and zero corporate noise.Role OverviewWe are looking for a Content Strategist to lead thought leadership and solution-led content that helps our client engage audiences with credible, useful, and commercially relevant narratives.This role sits within Growth & Experiences and is responsible for shaping strategic content that moves audiences from industry or business challenge awareness into solution understanding and action. Rather than owning high-volume campaign copy or day-to-day channel execution, this person owns narrative architecture, source content, and the strategic direction for high-value content that can be adapted and scaled across audiences, formats, and markets.This person will create and evolve core stories, proof-led messaging, and modular content foundations that feed downstream campaign, channel, and AI-enabled adaptation workflows. They will use AI-supported workflows, where appropriate, to improve scale, personalisation, and efficiency without compromising strategic quality, governance, or audience relevance.What success looks likeSuccess in this role means building a stronger and more reusable thought leadership and solution content system, not just more assets.This person will help the team:build stronger POV-driven and insight-led narratives for priority products and themescreate modular source content that can be reused across campaign and channel needsstrengthen the connection between thought leadership, commercial storytelling, and solution educationreduce unnecessary one-off content creation by establishing stronger strategic foundationsimprove the quality of AI-supported content adaptation through better source material, inputs, and guardrailsensure priority content is grounded in audience need, message clarity, and measurable business valueCore responsibilitiesThought leadership and narrative strategyDefine and develop thought leadership themes that support growth prioritiesCreate audience-relevant POVs that connect challenges, market shifts, and industry trends to differentiated valueTranslate strategic themes into commercially useful narratives that support campaigns, nurtures, webinars, landing pages, one-pagers, and sales-enablement contentOwn the strategic narrative for assigned products, solutions, or content themes, especially where content must bridge insight, challenge framing, and solution relevanceDevelop modular content foundations, including message hierarchies, proof points, claims inputs, content structures, and source narrative documentsIdentify gaps in the current content system and recommend what should be created, adapted, refreshed, or retiredSource content, review, and scaled adaptationCreate approved source content and narrative guardrails that enable safe and effective adaptation by Audience Orchestration, Creative, Campaign Managers, and channel teamsEnsure hero assets and anchor narratives are structured for reuse across segments, funnel stages, markets, and formatsHelp define adaptation rules so AI-enabled workflows can scale without diluting quality or consistencyReview strategically important assets, particularly where thought leadership, solution framing, proof points, or AI-generated adaptations require strong editorial judgmentProtect message quality, narrative consistency, and audience relevance across derivative contentCross-functional partnership and continuous improvementPartner with Product Marketing, Audience Orchestration, Content Operations, Campaign Managers, Creative, Web, Demand Gen, and regional teams to ensure strategic content is aligned, activation-ready, and scalableWork with Content Operations to ensure content is correctly tagged, governed, stored, and discoverable within the content hub or repositoryEvaluate content performance and qualitative feedback to understand which narratives, formats, and proof points are driving engagement and downstream impactUse insights to improve future source content, narrative frameworks, and strategic asset choicesHelp define what high-quality strategic content looks like in an AI-enabled production environmentWhat this role ownsThought leadership content strategySolution-led narrative developmentHero and anchor content directionModular source content for strategic themesContent guardrails for adaptationStrategic review of high-value or high-risk contentWhat this role does not ownDay-to-day campaign managementFull channel executionContent trafficking or project management across every requestRepository administration or taxonomy ownershipLanding page build or email buildHigh-volume low-risk copy adaptation as a default production functionKey Requirements & QualificationsWe are looking for someone who combines strategic thinking, strong writing instincts, commercial awareness, and structured content judgment.The strongest candidates will likely have:deep experience in B2B content strategy, thought leadership, editorial strategy, product marketing content, or solution marketingthe ability to turn complex employer, product, or market topics into clear and compelling narrativesexperience creating long-form and modular source content that can scale across channels and teamsstrong editorial standards and comfort reviewing content created by humans, agencies, or AI toolsexperience working cross-functionally with product marketing, demand generation, creative, and operations teamsa strong understanding of how content supports progression across the customer journeycomfort working in an AI-enabled content environment, including using structured inputs, templates, and adaptation workflows without compromising qualityWhy this role mattersAs AI-enabled content workflows mature, this role becomes more valuable, not less. We do not simply need more people writing one-off assets. We need stronger strategic source content, clearer narrative systems, and better editorial judgment so high-quality content can be created once and adapted many times without losing coherence, relevance, or value.This role is essential to ensuring that thought leadership and solution storytelling remain distinctive, credible, and commercially useful as we scale content production across markets and channels.We review every application submitted through the official portal. Please do not send direct messages or LinkedIn connection requests to our team members regarding this role. Due to the high volume of applicants, doing so will not fast-track your application and may be viewed as a failure to follow the application instructions. Thank you for helping us keep the process fair and organised for everyone!wearereadytalent.com Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Writing/Editing Industries Marketing Services

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Direct message the job poster from Instinct Resourcing Ben Forrester Ben Forrester Talent Delivery Executive at Instinct Resourcing Job Title: Learning DesignerSalary: £34,000 - £37,000Location: Central London – 2 days on-site, 3 days remoteFull time permanent positionThe RoleThis is an exciting opportunity to join a collaborative education team responsible for developing high-quality online learning for a professional membership community.As a Learning Designer, you will work closely with subject matter experts and authors to transform initial content into clear, engaging and well-structured digital learning. You will guide authors through the development process, refine and challenge content where required, and manage modules from initial concept through to production.Alongside learning design, you will develop interactive content using Articulate Storyline, improve existing templates and explore new approaches to digital learning. You will play an important role in strengthening the organisation's in-house Learning capability and bringing fresh ideas to its online learning.The CompanyYou will be working with a leading professional membership organisation within the healthcare sector, supporting specialist professionals across the UK.The organisation provides education, training and professional development to its members, with a strong focus on maintaining professional standards and delivering high-quality learning opportunities.Essential Skills & ExperienceStrong eLearning and instructional design experienceExtensive experience developing interactive content in Articulate StorylineExperience working directly with SMEs, academics or specialist authorsAbility to guide SMEs through storyboards, templates and the content-development processStrong content-editing skills and confidence refining source materialExperience managing eLearning from initial draft through to build and final deliveryExperience adapting existing eLearning templates and introducing new ideasPrevious experience working with an LMSStrong communication and stakeholder management skillsDesirable ExperienceExperience using D2L or a similar LMSExperience developing eLearning within a professional membership, healthcare or education environmentExperience exploring different digital learning formats, including videoThis is a really exciting opportunity to join an established organisation, take ownership of engaging eLearning projects and help develop their in-house digital learning capability.If you are interested, please apply with an updated CV and/or reach out to ben.forrester@instinct.co.uk. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Education Industries Higher Education and Education

Direct message the job poster from John Crane Talia Cloherty Talia Cloherty Talent Acquisition Partner Company DescriptionJohn Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.Job DescriptionWe are seeking an experienced Instructional Designer with at least 5 years of experience to design, develop, and deliver high-quality learning solutions. This role will focus on designing and delivering learning that supports product knowledge, technical capability, safety, and operational excellence. The successful candidate will combine strong instructional design expertise with hands-on media development skills to create engaging, practical, and visually compelling learning content for both technical and non-technical audiences.Design and develop learning solutions focused on engineering products, manufacturing processes, and technical skills (eLearning and blended learning).Work closely with engineers, product specialists, and SMEs to translate complex technical information into clear, engaging, and accessible learning content.Create visual and media-rich learning assets, including: Product demonstrations, process walkthroughs, safety and compliance training videos, technical animations and explainer content.Develop digital learning using tools such as Articulate 360, Captivate, or similar platforms.Produce and edit multimedia content using tools such as Adobe Creative Suite (Premiere Pro, After Effects, Audition, Photoshop) or equivalent.Ensure all learning content aligns with health & safety standards, engineering accuracy, and company quality requirements.Support training initiatives for shop floor employees, engineers, field service teams, and customer-facing roles.Apply instructional design methodologies (e.g., ADDIE, Agile) and adult learning principles.Conduct learning needs analyses aligned to product launches, process changes, and continuous improvement initiatives.Maintain and update training content in line with product updates and engineering changes.Evaluate training effectiveness and recommend improvements based on feedback and performance data.QualificationsMinimum 5+ years’ experience in instructional design, ideally within technical environments.Strong experience designing technical or product-focused learning content.Ability to quickly understand and simplify complex engineering concepts.Hands-on experience with eLearning authoring tools (e.g., Articulate Storyline, Rise, Captivate).Proven experience in media development, including: Video production and editing, audio editing, basic animation, or visual storytellingStrong stakeholder management skills, especially working with technical SMEs and engineers.Excellent communication and organisation skills.High attention to detail, particularly in ensuring technical accuracy. Show more Show less Seniority level Associate Employment type Full-time Job function Marketing and Engineering Industries Engineering Services

Career Level: 9Location: LondonAccenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/songAs a Content Designer...Purpose Deliver content design that helps users find, understand, and act on the information that matters most — contributing to the creation of clear, accessible, and compelling digital content across client engagements.Orientation Apply content design principles across projects; shape content artefacts and product experiences; collaborate with UX, product, research and service designers; and develop your voice and point of view on content as a design discipline.Expectations Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.More About The Role...Craft Run and support content design activities, including workshops, user interviews, content critiques and collaborative working sessionsCreate content and key content design deliverables including content style guides, content matrices, copy decks, and collaborate on design system documentation. Define content requirements based on relevant business objectives, technical constraints, and accessibility considerations. Determine information architecture and content structure at the project level. Apply accessibility guidelines and plain language principles as a baseline in all content work. Project Support the delivery of end-to-end content design, taking ownership of defined workstreams while collaborating with design leads and team membersFacilitate communication across disciplines at the project level to create alignment and improve ways of working Manage your own time and output effectively within project timelines. Client Work with client teams to understand user needs, business priorities, and brand context. Present content thinking clearly, using right level of feedback to build alignment and support iteration.Support new business development by providing content design expertise to pitches, proposals and client conversations.Community Attend and contribute to studio and community events and workshops. Share examples, learnings or approaches that help build content design practice across the team.RequirementsYears of Experience 3–5 years of relevant experience in content design, UX writing, digital design, or content strategy, with examples of work on digital products or services.Familiarity with accessibility guidelines and plain language principles. Bachelor's degree or equivalent experience in Information Science, Design, Journalism, English Studies, Linguistics, or a related field. SkillsetExperience translating business and customer requirements to shape narrative and content strategy across touchpoints.Experience applying accessibility guidelines and designing to industry-recognised standards. Experience running online and offline workshops and interviews to validate design decisions. Working knowledge of the content landscape, including content design, content strategy, information architecture, and content operations. Use evidence, feedback and performance signals to create and evolve content to meet user and business needs.Strong interpersonal skills and the ability to thrive in collaborative, multi-disciplinary teams. Set Yourself ApartPrevious work utilising GDS (Government Design System) or equivalent public sector content standards. Experience contributing to content within a design system. Show curiosity about AI and emerging technologies, including how they may support content design, research synthesis, prototyping and responsible experience design.Personal Believe strategic thinking should be supported by tangible solutions that help clients connect to their users through memorable experiences. Understand content design as a discipline and a practice and actively develop your expertise. Demonstrate an ability to deliver what you commit to do, with care and quality.Portfolio Requirement Applications should include a portfolio demonstrating content craft, process, decision-making and relevant experience across digital products or services.What's In It For YouIn addition to a competitive salary package, you will benefit from an extensive rewards offering including 25 days' annual leave, private medical insurance, and 3 additional days' leave per year for charitable work of your choice.Flexibility and mobility are required to deliver this role. There will be a requirement to spend meaningful time on-site with clients, partners, and teams to enable delivery of the first-class experiences we are known for.Some clients require background checks. You will need to complete a Baseline Personal Security Standard (BPSS) to confirm your identity, criminal record, right to work and residency.Comfortable with hybrid working. Every project is different, but we love our team to be in the studio and in our client's office to work collaboratively.Accenture is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

Direct message the job poster from Lloyds Banking Group James Burgess James Burgess Talent Acquisition Manager, Hiring Top Talent at Lloyds Banking Group JOB TITLE: Content Designer - 12 Month FTCSALARY: £61,344 - £68,160LOCATION(S): EdinburghHOURS: Full Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. What you'll be doingWe're looking for someone to help bring our digital experiences to life. You'll be the expert on the copy, tone and personality of apps and websites our customers rely on every single day. Within this team, you'll combine research and insights with clear people-focussed language to refine and develop conversations with customers to help them do what they need to do. You'll be comfortable giving and receiving feedback to key internal customers across the business and will work closely with product teams to create success metrics.It'll be your role to:Create engaging, readable, accessible content that gives our customers great digital experiences.Develop genuine empathy for people, understanding their needs, aspirations and challenges.Take ownership as the content expert in an agile environment.Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences.Share expertise to help shape the overall design approach.Provide consistency in the way we have conversations with customers across topics and touchpoints.Promote and demonstrate how effective writing helps customers. Why join us?We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey. What we're looking for?A minimum 5 years experience as a UX writer, conversation designer, or content designer.Familiarity working in a complex landscape - ideally financial services.A collaborative attitude ready to be a part of a busy multi-disciplinary team.Flexibility in writing on-brand content in multiple tones of voice.Confidence in writing concise, clear and consistent copy for different channels.The ability to influence and manage multiple customers across product, risk, legal and branding teams.Experience using and collaborating in Design platforms, such as Figma. We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for youOur ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%An annual performance-related bonusShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days' holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policies Ready to make an impact? Apply today. Show more Show less Seniority level Not Applicable Employment type Contract Job function Art/Creative and Design Industries Banking

DescriptionThe Technical Writer owns the complete documentation lifecycle for a product-led support function, managing help guides, internal SOPs, wiki resources, and in-app communications. This role sits at the intersection of content strategy and AI-powered support, where documentation quality directly drives ticket deflection and customer self-service success. The Technical Writer collaborates cross-functionally with product, engineering, support and other teams to ensure accurate, customer-centric content across all touch points.Key job responsibilities Create, maintain, and optimise customer-facing help guides that power an AI support bot, directly influencing ticket deflection rates and customer resolution metrics Develop comprehensive Standard Operating Procedures by partnering with support agents and cross-functional stakeholders, ensuring consistent tone and technical accuracy across all internal documentation Support product launches across the complexity spectrum by producing documentation from scratch or updating existing guides based on feature scope Manage documentation lifecycle through systematic content tagging, regular reviews, and proactive maintenance frameworks Test, adjust, and monitor in-app experiments including welcome messages, user workflows, and customer messaging to maximise AI engagement and effectiveness Facilitate discussions between external partner teams and internal product teams to identify process gaps and improve customer experience Challenge existing processes that compromise the customer experience and propose modifications aligned with organisational standards Maintain expertise in support tooling features and product launches to leverage the most impactful content delivery approachesA day in the lifeThis role blends analytical, creative, and collaborative work throughout the day. You'll review AI support bot performance metrics to identify content gaps, then pivot to building or refining documentation based on what's driving unresolved customer queries. Cross-functional meetings with product, and engineering teams are a regular feature—you'll drive alignment on process changes, present recommendations to senior leaders, and advocate for the customer experience.On the content creation side, you'll conduct intake conversations with subject matter experts, draft SOPs and help guides, and shepherd them through review before publishing to both customer-facing and agent-facing AI systems. You'll also run in-app messaging experiments, adjust engagement flows based on data, and manage your content lifecycle backlog—flagging guides due for refresh and planning upcoming documentation work.No two days look the same; you might spend one day deep in writing and another facilitating stakeholder discussions or analysing bot resolution data to inform your next content priority.About The TeamVeeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission — and this role puts you right at the centre of it.Basic Qualifications Experience writing and publishing technical documents or equivalent Experience communicating technical concepts and processes using clear, simple language and visuals Experience working with customers, technical teams, and management to collect requirements, describe software product features, and technical designs Experience using content management systems and content toolsPreferred Qualifications Experience communicating and presenting to senior leadership Experience in customer-facing roles Experience writing documentation that feeds AI-powered systems (chatbots, knowledge bases, or automated support tools) Track record of building or improving documentation processes, frameworks, or lifecycle management systemsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Veeqo Limited - L69Job ID: A10454369 Show more Show less Seniority level Not Applicable Employment type Full-time Job function Information Technology, Consulting, and Engineering Industries Software Development

A Snapshot of Your DayAs a Technical Author within our Aeroderivative Gas Turbines Technical Services team in Warwick, you will help ensure the engineers and technicians supporting our global gas turbine fleet have access to accurate, practical, and technically robust documentation.You'll use your understanding of complex engineering equipment to turn drawings, schematics, engineering data, and technical expertise into clear operation, maintenance, and overhaul manuals. Working closely with Service Engineering, Technical Support, Field Service, and technical illustrators, you'll make sure documentation reflects how our equipment is actually operated and maintained in the field.This is an ideal opportunity for someone who combines strong technical writing capability with practical engineering knowledge and enjoys making complex technical information easier to understand and use.How You’ll Make An ImpactWrite, update, and validate operation, maintenance, and overhaul manuals covering aeroderivative gas turbines, enclosures, auxiliary equipment, and associated systems.Interpret engineering information including mechanical drawings, 3D models, piping and instrumentation diagrams, electrical schematics, and technical specifications, translating complex information into clear, user-focused documentation.Work directly with Technical Support, Service Engineering, Field Service, and other subject matter experts to validate technical content and ensure procedures accurately reflect equipment and field requirements.Coordinate with technical illustrators to develop diagrams, exploded views, sectional drawings, and other visual content that makes complex maintenance and operational procedures easier to understand.Manage documentation through its full lifecycle, including content updates, version control, review, approval, content reuse, and migration into Product Lifecycle Management systems such as PLM360.Maintain high standards of technical accuracy, safety, consistency, and regulatory compliance while identifying opportunities to improve authoring processes, tools, and documentation quality.What You BringStrong practical knowledge of industrial machinery, ideally aeroderivative or industrial gas turbines, gained through Technical Authoring, Field Service, Maintenance, Engineering, or a similar technical environment.Proven technical writing experience with the ability to transform complex engineering information into clear operation, maintenance, service, or overhaul instructions for technical users.Confidence interpreting engineering documentation including mechanical drawings, piping and instrumentation diagrams, electrical schematics, technical specifications, and ideally 3D engineering models.A relevant Engineering or Technical Communication qualification, or equivalent vocational training and substantial practical industry experience.Experience managing technical documentation, including structured content, revision and version control, technical review processes, and Product Lifecycle Management or similar documentation systems.Excellent attention to detail, written communication, collaboration, and problem-solving skills, with the confidence to challenge or clarify technical information with subject matter experts.About the TeamOur Gas Services division offers low-emission power generation through service and decarbonization. We bring together gas turbines, steam turbines, generators, and digital service solutions under one roof. Through modernization, digitalization, and innovative service offerings, we help customers worldwide improve reliability, efficiency, and sustainability.Based in Warwick, our Aeroderivative Gas Turbines Technical Services team supports the operation and maintenance of gas turbine equipment across our global fleet. You'll collaborate with experienced engineering and field service specialists to ensure our technical documentation provides customers and service teams with the accurate information they need to safely operate and maintain our products.Who is Siemens Energy?At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably.The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.Find out how you can make a difference at Siemens Energy:https://www.siemens-energy.com/employeevideoOur Commitment to DiversityLucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fuelled by over 130 nationalities. Siemens Energy celebrates character, no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.Rewards/Benefits26 days holiday, increasing to 29 days with time served.Access to a flexible benefits portal, including private medical cover and cycle-to-work schemes.A class-leading adjustable pension scheme.Career development and continuous learning opportunities.Exposure to complex aeroderivative gas turbine technology and a global installed fleet.The opportunity to work closely with experienced engineering, technical support, and field service specialists. Show more Show less Seniority level Entry level Employment type Full-time Job function Administrative Industries Appliances, Electrical, and Electronics Manufacturing

Mercer is seeking a dedicated and enthusiastic Communications Consultant to join our Impact team. The primary focus of this role is pension communications, supporting Senior Consultants in delivering client communication strategies from initial contact through to final evaluation. You will be responsible for identifying communication requirements to engage pension scheme members effectively and collaboratively creating the necessary content.Pensions Technical WriterWhile pension communications will be the initial focus, the role offers the opportunity to support wider business communications, contributing to a variety of projects across Marsh’s offerings.We rely on you to:Review, curate, and edit all communication collateral including letters, leaflets, articles, videos, presentations, and other materials, ensuring accuracy, clarity, and appropriate tone for pension scheme members and other audiences.Support the development and delivery of strategic communication plans tailored to client needs, with a strong emphasis on pension scheme member engagement.Build and maintain strong internal and external stakeholder relationships, becoming a trusted partner for pension scheme communications.Collaborate with wider Mercer teams to identify and pursue new communication opportunities beyond pensions.Manage multiple projects efficiently, ensuring timely delivery within budget and to quality standards.Contribute to the continuous improvement of communication processes and team efficiency.Support new business proposals and pitches as required.What you need to have:Demonstrable passion for writing and highly developed writing skills, with the ability to tailor messages to diverse audiences.Strong communication skills, both written and verbal, with the ability to engage effectively at all organisational levels.Experience or strong interest in pension communications, particularly defined benefit schemes and member options initiatives.Excellent organisational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.Proactive and perceptive, with an understanding of the broader business context and client needs.Intermediate proficiency in Microsoft Word and Excel.What makes you stand out:Previous experience in a communications role within pensions or financial services.Familiarity with wider reward and benefits communications.Why join our team:We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.R_343551 Show more Show less Seniority level Not Applicable Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Insurance and Business Consulting and Services

Chapman Tripp is one of New Zealand's leading large law firms, with a 150-year track record and an appetite for progress. We're looking for a Systems Training Specialist for a 12-month fixed term contract, working 30 hours per week, to help modernise the way our people learn our core systems and AI tools, from onboarding to ongoing training. This is a genuine hands-on opportunity to design a smarter, more sustainable training model and to see it embedded across the firm. What you'll do Design, …

Competitive salary a range of leading employee benefits Hybrid role centrally located offices in Britomart flexible working options Fixed-term opportunity until mid-August 2027 Mō te tūranga | About the Role We're looking for a Senior Content Designer to join our Performance Excellence team on a fixed-term contract until August 2027. You'll help improve how knowledge is shared across Westpac through KnowHow, our internal knowledge platform. Working with stakeholders across the business, you'…

Discover your 100% YOU with MicroSourcing!Position: Training Specialist (Google Ads)Work setup: Work from homeWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonusesA Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.Career Growth: Take advantage of opportunities for continuous learning and career advancement.Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.Key ResponsibilitiesThe Training Specialist (Google Ads) is an individual-contributor role responsible for preparing new and existing employees to perform accurate, efficient, and compliant digital advertising operations. The specialist delivers new-hire, refresher, remedial, and cross-training; assists with client-specific and platform-specific training; and partners with subject matter experts and team leads to translate operational processes into structured learning.The role requires at least two years of hands-on Ad Operations experience and demonstrated experience implementing or delivering structured training, which may have been gained in another professional discipline. The specialist develops training materials, evaluates production readiness, supports employees during nesting and early production, conducts skill set reviews, and may coordinate with clients or external partners when required.Essential Duties And ResponsibilitiesTraining Delivery and FacilitationDeliver new-hire, refresher, remedial, and cross-training for Ad Operations employees in classroom and virtual environments.Assist with client-specific and platform-specific training in partnership with subject matter experts and team leads, including practical exercises and campaign simulations.Adapt training pace and approach to learner needs while reinforcing accuracy, quality assurance, information security, and process compliance.Curriculum and DocumentationCreating training materials, practical exercises, assessments, SOPs, job aids, or educational content.Translate workflows, platform procedures, and client requirements into clear, accurate, and standardized training content.Maintain version control and training records and incorporate approved process, platform, and policy changes into learning materials.Assessment, Readiness, and Skill Set ReviewsAdminister knowledge checks and practical evaluations, document results, and provide timely, actionable feedback to trainees and stakeholders.Assess production readiness and recommend advancement to production, additional coaching, or remediation based on demonstrated knowledge, accuracy, and independent performance.Conduct skill set reviews for existing employees, identify capability gaps, and support targeted development and cross-training plans.Post-Training Support and CollaborationSupport nesting and early production through observation, coaching, and coordination with team leads, quality assurance personnel, and operational subject matter experts.Track training outcomes and recurring performance or error trends and use findings to improve curriculum and targeted learning interventions.Collaborate primarily with internal stakeholders and, when required, clients or external partners; communicate learner progress, risks, and training needs clearly and professionally.Qualifications And RequirementsBachelor's degree or higher in any field from an accredited institution is required.A minimum of two years of hands-on Ad Operations experience is required, including experience with campaign setup or trafficking, quality assurance, monitoring, reporting, optimization, or related campaign-management activities.Demonstrated experience implementing or delivering structured training, onboarding, coaching, or formal knowledge transfer is required; this experience may be in Ad Operations or another professional discipline.Hands-on experience with at least one of the following platforms, or a directly comparable advertising platform, is required: Google Ad Manager, Campaign Manager 360, Display & Video 360, FreeWheel, The Trade Desk, Google Ads, Search Ads 360, Meta Ads Manager, TikTok Ads Manager, or Operative.Intermediate or higher proficiency in Microsoft Excel, including formulas, sorting, filtering, formatting, structured data, and spreadsheet-based reporting, with the capacity to learn more advanced functionality quickly.Working knowledge of Microsoft Outlook, Word, PowerPoint, and Teams.Strong written and verbal English communication, presentation, facilitation, and interpersonal skills.Exceptional attention to detail, sound judgment, strong organization and time management, and the ability to assess performance, deliver constructive feedback, manage multiple training priorities, and adapt to changing operational requirements.Preferred Experience And KnowledgeExperience supporting nesting, production-readiness decisions, remedial coaching, skill matrices, or structured skill set reviews.Experience across multiple digital advertising channels or platforms, as well as coordination with clients, external partners, or operational subject matter experts.–About MicroSourcingWith over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.Our commitment to 100% YOUMicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!For more information, visit https://www.microsourcing.com/Terms & conditions apply Show more Show less Seniority level Entry level Employment type Full-time Job function Human Resources Industries Outsourcing and Offshoring Consulting

Job DescriptionAre you interested in joining the world of international storage and distribution of bulk liquids, tankers, terminals, aquaculture, and LNG? Stolt-Nielsen’s fast growing Global Shared Service Center (GSSC) team in Manila is looking for a Training Specialist.Stolt-Nielsen Limited (SNL) is the specialist storage and transportation provider for bulk liquids: chemicals, clean petroleum, gases, vegetable oils, biofuels, and oleochemicals. We also focus on opportunities in aquaculture & LNG. Stolt-Nielsen plays an essential part in the global supply chain and every one of our people contributes to our success.What You Will Be DoingThe Training Specialist shall provide support to the Global Shared Service Center on all aspects of Training, Learning, and Development (T,L&D). He/ She is expected to develop and implement knowledge management initiatives related to acquiring, enhancing, and safeguarding knowledge in the GSSC.Key Responsibilities Develop and ensure delivery of learning programs that will support the Global Shared Service Centre to deliver on committed services. Safeguard business and process knowledge in the GSSC by implementing a robust documentation standard and ensure updates regularly. Ensure alignment of skills to service requirements, including identification of knowledge gaps and creating development plans to close identified gaps. Develop and implement onboarding and offboarding programs for the GSSC. Stimulate curiosity and promote employee engagement in the workplace. Implement resource continuity initiatives to ensure sufficient backup resources for key positions. This includes ensuring that succession plan initiatives are implemented to develop the talent pipeline. Perform other ad-hoc activities that may be assigned from time to time. Qualifications Bachelor’s degree in Accountancy, Business, Psychology or related 5 years’ experience in Learning & Development Experience as a functional and operational trainer Operational background in logistics required Knowledge of AS/400 and the ability to support system-related training Exposure to Shared Service Centre environment is a plus Detail oriented, trustworthy and can handle and maintain confidential information Skilled at working effectively in a multi-cultural, global organization Excellent communication and persuasive writing and verbal ability Strong interpersonal skills with an approachable and collaborative working style Excellent presentation and organization skills What We Offer You will be part of an international organization with opportunities for personal growth. Competitive pay, perks and benefits package. Hybrid work set-up. How To Apply Submit your application online. Don't forget to attach an updated copy of your CV. We will invite you for initial assessment if you qualify for the role. The Predictive Index test is part of the application process. After the initial assessment, there will be a final interview with the Hiring Manager/s. Got questions about the process? Contact Katrinka Bañez (kba@stolt.com).Disclaimer for recruitment agenciesWe don’t accept any unsolicited applications or CVs from recruitment and selection agencies. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Human Resources Industries Transportation, Logistics, Supply Chain and Storage

Direct message the job poster from PaintDraw MNL Eunice Vergara Eunice Vergara Founder | Creative Director | Art Education, Design & Community Hybrid | Quezon City PaintDrawMNL Art Studio is looking for a Curriculum Developer who is passionate about art education, curriculum design, and helping teachers deliver meaningful, structured learning experiences.This is not simply a lesson-planning role.We are looking for someone who can help us build and strengthen our art education system—from curriculum development and teacher training to classroom quality and student progress.What You'll DoCurriculum DevelopmentDevelop, organize, and continuously improve PaintDrawMNL's structured art curriculumCreate age-appropriate and level-appropriate lessons, activities, and learning objectivesDevelop teaching guides, lesson plans, and instructional resources for teachersEnsure lessons have clear learning outcomes and progressionReview and update curriculum based on student progress and classroom observationsTeacher Training & DevelopmentTrain new and existing teachers on the PaintDrawMNL curriculum and teaching approachConduct teacher training and teaching demonstrationsCoach teachers on lesson delivery, classroom management, and instructional techniquesObserve teachers during actual classes and provide constructive feedbackEstablish standards and assessments for teacher readinessCertify teachers who meet PaintDrawMNL's teaching standardsAcademic & Teaching QualityMonitor how the curriculum is being implemented in actual classesReview teacher feedback and student progress recordsIdentify areas where students or teachers may need additional supportRecommend improvements to teaching methods, curriculum, and learning materialsHelp maintain a consistent educational experience across different teachers and classesCollaborationWork closely with the Student Experience/Operations team to address student-related concernsCollaborate with teachers to improve individual student learning experiencesParticipate in discussions regarding teacher performance and developmentContribute to the continuous improvement of PaintDrawMNL's programsWork SetupThis is a hybrid position:3 days/week — Studio-basedAt our studio in Loyola Heights, Quezon City2 days/week — OnlineThe role will require regular in-person presence for teacher training, classroom observation, and curriculum implementation.📍 Ideal candidate: Someone who lives in or near Quezon City / Loyola Heights / Katipunan / Marikina / nearby areas, or someone who can comfortably and consistently commute to the studio.We’re Looking For Someone Who:Has a background in Fine Arts, Art Education, Education, or a related fieldHas experience developing or implementing educational programs/curriculumHas experience teaching art, preferably to children and/or teensUnderstands age-appropriate teaching and learning approachesCan translate artistic concepts into structured, teachable lessonsIs comfortable training and giving feedback to teachersIs organized, detail-oriented, and able to work independentlyCan communicate clearly and constructivelyHas a genuine interest in creative education, not just art productionBonus PointsExperience in curriculum developmentExperience training teachersExperience working with children ages 2–18Background in Montessori, progressive education, homeschooling, or alternative educationExperience creating learning modules or teaching resourcesExperience in student assessment or progress tracking📩 To apply: Send your CV and a brief introduction about your experience in art education/curriculum development to hello@paintdrawmnl.artPlease include samples of curriculum, lesson plans, teaching materials, or educational programs you have developed, if available. Show more Show less Seniority level Entry level Employment type Part-time Job function Education and Training Industries Fine Arts Schools

Job DescriptionJoin a High-Performance Culture That Drives Innovation and ExcellenceAt Vertiv, we don’t just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.Why Vertiv?High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.A Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. Position SummaryThe Instructional Designer develops engaging in-person and digital learning materials for Environmental Health and Safety (EHS) training programs for Vertiv Services and Manufacturing. This role creates training content that promotes workplace safety for regional and global audiences.ResponsibilitiesDevelop engaging eLearning modules using Articulate 360 (Storyline, Rise) Create instructor-led training materials including PowerPoint presentations with voice over, facilitation guides, participant guides, and assessmentsDevelop job aids, reference guides, and flyersProduce or edit video content Update training content as needed to align with company and safety policies and proceduresParticipate in design reviews and incorporate feedback to improve training materialsCollaborate with EHS subject matter experts and Training Program ManagerMaintain consistent formatting, branding, and versioning in training materialsQualificationsBachelor’s degree in Instructional Design, Education, or a related field3-5 years of professional experience developing technical in-person and eLearning materials, preferably for Environmental Health and SafetyKnowledge of Environmental Health and Safety standards and regulations Experience using eLearning authoring tools (Articulate 360 (Storyline, Rise)) Experience with video creating and editing tools such as Camtasia, Vyond, and Premiere is a plusStrong communication, collaboration, and project management skillsKnowledge of adult learning theory models (ADDIE)Fluent in English (reading, writing, and speaking)PHYSICAL DEMANDSExtended Computer Use: Creating and editing learning content may require long periods of sitting and continuous use of keyboard, mouse, and multiple monitors.Facility Site Visit (If required): If creation of learning materials requires a visit to a site, there may be extended periods of standing or walking and occasional lifting and/or carrying of training materials, equipment, or supplies.Use of PPE: If creation of learning materials requires a visit to a site, the required PPE for that site must be worn (Hard hat, safety glasses, hearing protection, steel-toed boots, etc.).ENVIRONMENTAL DEMANDSNoise Level: Moderate office noise (phones, conversations, and office equipment). May be noisier if visiting facility. Hearing protection may be required if visiting site.Environment: 100% on-site/in-officeHours adjusted for some alignment with Eastern Time business hoursTime Travel Required10%The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIESCustomer FocusOperational ExcellenceHigh-Performance CultureInnovationFinancial StrengthOUR BEHAVIORSOwn ItAct With UrgencyFoster a Customer-First MindsetThink Big and ExecuteLead by ExampleDrive Continuous ImprovementLearn and Seek Out DevelopmentAbout UsThe successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.OUR STRATEGIC PRIORITIES High-Performance Culture Customer Focus Operational Excellence Innovation Financial StrengthVERTIV BEHAVIORS Own it Act with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communicationAbout VertivVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.Equal Opportunity EmployerVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Appliances, Electrical, and Electronics Manufacturing

Direct message the job poster from Careernet Soumya Sreenath Soumya Sreenath Talent Acquisition & Delivery Leader | Strategic Accounts | Program Management | People Leadership | India & SEA Markets Role- Senior Instructional Design and Learning Experience DeveloperWork Mode - Hybrid (3x in a week)Location Makati.Looking for local talent only.Experience - 7+ YrsScope of Work and ResponsibilitiesCore responsibilities include:•Design learning experiences for digital transformation, enterprise systems, and capability-building initiatives using instructional design and adult learning principles.•Develop eLearning modules, simulations, videos, job aids, microlearning assets, and blended learning materials using approved authoring and multimedia tools.•Translate complex technical, business, and process information into clear, user-friendly, and engaging learning content for diverse audiences.•Configure, test, publish, maintain, and troubleshoot learning content in Cornerstone or other LMS platforms.•Ensure learning materials meet quality, accessibility, usability, branding, and learning standards.•Evaluate learning effectiveness and coordinate with project teams, subject matter experts, change managers, communications specialists, and other stakeholders to support adoption and capability-building objectives.Detailed tasks and expected outputs:•Conduct learning needs analysis and define audiences, objectives, delivery modes, and success measures with project teams and subject matter experts.•Develop learning design documents, storyboards, scripts, course outlines, assessments, and other review-ready instructional design artifacts.•Create interactive eLearning courses and multimedia assets, including screen recordings, graphics, narration scripts, knowledge checks, simulations, and scenario-based activities.•Package, test, troubleshoot, upload, and publish eLearning content in Cornerstone or other LMS platforms, including metadata, completion criteria, assessments, and reporting requirements.•Prepare facilitator guides, participant guides, quick reference guides, FAQs, knowledge articles, and other performance support materials.•Coordinate reviews, consolidate feedback, manage version control, and apply accessibility, usability, quality assurance, and content governance standards.•Monitor learner feedback, completion results, assessment outcomes, and related metrics, and recommend improvements to learning products and delivery approaches. Requirement and Qualification (Education & Work Experience)•Bachelor’s degree in Instructional Design, Education Technology, Learning and Development, Multimedia Arts, Communications, Information Technology, or a related field.•At least 7 years of professional experience, including at least 5 years in instructional design, eLearning development, learning experience design, digital learning, or technology-enabled capability building.•Demonstrated experience designing and developing instructor-led, virtual, blended, and self-paced learning solutions, including storyboards, modules, assessments, simulations, videos, and performance support materials.•Advanced proficiency in Articulate 360, Adobe Captivate, Adobe Creative Suite, screen recording or video editing tools, Microsoft Office, and LMS platforms such as Cornerstone.•Experience developing SCORM or xAPI-compliant packages and testing course completion, tracking, assessment, reporting, and publishing behavior in an LMS.•Knowledge of adult learning principles, instructional design models, accessibility standards, usability, learning quality assurance, and content governance practices.•Strong portfolio of digital learning outputs, such as eLearning modules, storyboards, simulations, videos, job aids, microlearning assets, learner guides, or facilitator guides.•Ability to translate complex technical, business, and process content into clear, learner-centered, engaging, and accessible learning materials.•Strong communication, client orientation, and stakeholder coordination skills, with the ability to work effectively with project teams, subject matter experts, change managers, and communications teams in a multicultural environment.•Ability to manage multiple deliverables, priorities, deadlines, and review cycles with minimum supervision while maintaining quality under changing project needs.•Experience supporting learners, troubleshooting eLearning or LMS issues, supporting digital transformation or change adoption initiatives, and awareness of business processes and guidelines are advantages. Show more Show less Seniority level Associate Employment type Full-time Job function Engineering Industries IT Services and IT Consulting and Software Development

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Philippines. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Direct message the job poster from Coronis Health Philippines Roceel Blanco Roceel Blanco Hiring Healthcare Professionals : Medical Coders | Clinical Roles Position Overview:This role owns organic search performance and the health of the company website — auditing and optimizing what exists, requesting new content to close gaps, and structuring everything for organic and AI-driven discoverability.Key Responsibilities:Auditing and scoring existing content against SEO/AEO performance criteria, and building a prioritized backlog for what gets optimized, updated, or retiredIdentifying content gaps based on performance data and requesting new content from Product Marketing and Creative to fill themStructuring both new and existing content for organic and AI-driven discoverabilityOwning the technical relationship with the external development team on the website platform, technical SEO implementation, and the analytics infrastructure tying GA4, Adwords, and Search Console togetherBuilding reporting and analysis from integrated performance data to continuously tune content and SEO decisions, rather than treating optimization as a one-time projectManaging the website support and maintenance function to ensure ongoing technical site healthQualifications:5–8+ years of experience in SEO, content strategy, or organic growthDemonstrated experience auditing and optimizing content at scale against defined SEO/AEO performance criteriaExperience identifying content gaps and opportunities from performance data, and translating them into clear content requests or briefsStrong technical SEO fluency, including ability to work directly with a development team on implementationExperience working with analytics platforms (GA4, Search Console, and similar) to tie performance data to content decisionsStrong written and verbal English communication skills, given regular cross-functional work with US-based teamsWillingness to maintain working hours that overlap meaningfully with US-based teams for regular collaboration and meetingsMust be willing to work in a hybrid work setup and on a mid-shift schedule. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Hospitals and Health Care

Team: Product Delivery | Tenext.ai | Full-time Location: Hybrid - Rockwell, Makati (3 days on-site) Schedule: Day shift, PH hours. No graveyard. Salary: ₱30,000-40,000/month, plus HMO coverage and 13th month payAbout TenextThe Philippines is the world's call center capital, and that industry is about to be rebuilt as software. We'd rather Filipinos own that rebuild than watch it happen from the outside.In the US, Sierra and Decagon are doing it at $15 billion and $4.5 billion valuations. Neither of them can hold a conversation in Taglish.We're building it here, Filipino-owned, where the language and the domain knowledge already are. Every agent is AI. No floor, no headsets, no hold music. A bank's customer gets answered on the first ring, at 2am, on a holiday. Our agents are already live with the largest insurance and financial institutions in the country.About the RoleWe're looking for a Conversation Designer to join our Product Delivery team and own how Tenext's AI agents get built, tested, and shipped to enterprise clients.You'll turn client goals into working conversation flows across Voice, Chat, and Email, and carry them from kickoff to go-live. You'll work directly with LLM-powered agents, writing and tuning the prompts, dialogues, and logic behind them on our no-code platform. No coding required, but structured, logical thinking is the job.If you've spent years listening to calls or reviewing chats and thinking "I could design this better," this is that job. You won't be executing a playbook written in another market. You'll be writing the one for this market, and the team will treat your read on the conversation as the expert read.What You'll DoOwn conversation flow design for Voice, Chat, and Email agents, from first draft to productionTranslate client goals into dialogues that feel human and drive outcomes, from "I forgot my password" to "I'm ready to invest"Analyze real call and chat transcripts, trace where agents hallucinate, lose context, or miss intent, and fix the flows and prompts behind itRun QA checks and pilot tests to hit accuracy and quality targets before and after go-liveDrive delivery across the full cycle, working closely with clients, the founding team, and the Product Delivery TeamBuild Tenext's growing conversation library across BFSI, healthcare, logistics, and beyondSurface platform gaps and improvement ideas; your read on what works directly shapes the productWhat We're Looking ForStrong analytical and logical thinking; you enjoy untangling how people ask for help and mapping "if this, then that" at scaleClear, precise writer in English (and comfortable navigating Taglish conversation patterns)Comfortable with ambiguity; you bring structure to messy, fast-moving problemsYou move work forward on your own, and you know when to pull in clients or engineers to move it fasterWilling to share and stand behind your opinions on tools, flows, and tradeoffsMust-HavesExcellent written and spoken EnglishExperience in conversation design, UX writing, chatbots, QA, copywriting, customer/solution delivery, or BPO quality/training; OR sharp analytical writing and work samples that prove you can structure logicComfortable with productivity tools (Google Workspace, Notion, or similar)Available to work hybrid in MakatiIf you're unsure whether you qualify, apply anyway and show us your thinking. We care more about how you reason than how your resume reads.Nice-to-HavesHands-on experience with LLM tools or prompt writing (ChatGPT, Claude, or any bot-building platform)Exposure to BFSI, healthcare, or other regulated, workflow-heavy domainsFamiliarity with no-code or automation platformsParticipation in hackathons, startups, or creative projectsWhat to Expect₱30,000-40,000/month depending on experience, plus HMO and 13th month payDay shift on PH hours; we build for global clients without borrowing your nightsReal ownership of enterprise-grade AI systems used by top banks and insurersHands-on work with the LLM tools powering Voice AI, Chat AI, and Copilots, the most transferable skill set in the industry right nowA clear path up: this role grows into Senior Conversation Designer or Delivery Lead as we scale, and we promote those who ship resultsA fast, respectful hiring process: intro call, a short practical exercise, and a final conversation with the team. No multi-week gauntlets. Show more Show less Seniority level Entry level Employment type Full-time Job function Design, Art/Creative, and Information Technology Industries Software Development

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for Philippines. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.