AI & LLM Technical Documentation Jobs

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

About the CompanyGurucul is a cybersecurity analytics company delivering Next-Gen SIEM, UEBA, Insider Risk Management, and identity/threat detection solutions. We help enterprises reduce noise, detect threats faster, and improve security outcomes using advanced analytics and AI.About the RoleWe are seeking an experienced Technical Writer with 4 to 6 years of experience in the cybersecurity domain to create, maintain, and manage high-quality technical and developer documentation. The ideal candidate should have hands-on experience with DITA XML, Document360, API documentation, Docs-as-Code practices, Git workflows, and AI-assisted documentation tools. The role requires excellent communication skills and the ability to translate complex technical concepts into clear, user-centric documentation.The role involves developing, editing, and maintaining technical documentation, including user guides, installation guides, administrator guides, API documentation, developer documentation, release notes, knowledge base articles, and online help content.ResponsibilitiesDevelop, edit, and maintain technical documentation.Create structured, modular, and reusable documentation using DITA XML standards.Manage, publish, and maintain documentation using Document360 and other documentation platforms.Develop and maintain REST API documentation using OpenAPI/Swagger specifications and related tools.Create comprehensive developer documentation, integration guides, configuration documentation, and code samples.Work in a Docs-as-Code environment using Git-based version control and documentation workflows.Collaborate with Engineering, Product Management, QA, DevOps, Support, and Cybersecurity SMEs to gather technical information and produce high-quality documentation.Leverage AI-assisted documentation tools (AI writing assistants) to improve documentation productivity while ensuring technical accuracy and consistency.Ensure documentation aligns with product releases, security updates, and engineering best practices.Review, update, and improve existing documentation for accuracy, usability, and consistency.Maintain documentation standards, style guides, templates, and information architecture.Support localization, content reuse, and documentation automation initiatives.QualificationsBachelor's degree in Engineering, Computer Science, Information Technology, Technical Communication, or a related field.4–6+ years of professional experience as a Technical Writer.Proven experience in the Cybersecurity domain (Endpoint Security, IAM, SIEM, Cloud Security, Network Security, Vulnerability Management, Threat Detection, Zero Trust, etc.).Required SkillsStrong expertise in DITA XML and structured authoring.Hands-on experience with Document360 or similar knowledge management/documentation platforms.Experience creating API documentation using OpenAPI/Swagger or similar specifications.Experience writing developer-focused documentation, including integration guides, SDK documentation, and technical reference material.Practical experience with Docs-as-Code methodologies and documentation versioning.Proficiency with Git workflows and repositories (GitHub, GitLab).Familiarity with Markdown, HTML, XML, JSON, YAML, and REST APIs.Experience using AI-assisted documentation tools to improve content creation and maintenance.Excellent written and verbal communication skills in English.Strong understanding of documentation lifecycle, information architecture, and content management.Preferred SkillsExperience in creating user-centric documentation.Knowledge of cybersecurity best practices.To apply: Please send resumes to dadasaheb.dhonde@gurucul.com for consideration. Show more Show less Seniority level Associate Employment type Full-time Job function Engineering Industries Software Development

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Enterprise Bot is the leading provider of GenAI, Conversational AI, and automation software, headquartered in Zurich, Switzerland.Our intelligent virtual assistants and automation tools help companies increase efficiency, reduce costs, and deliver exceptional customer experiences in industries such as banking, insurance, and logistics. Our mission is to become the world's leading provider of AI-powered automation software within the next five years.We work with leading companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali and others to improve customer interactions and automate business processes using our state-of-the-art Conversational AI technology.Our global team comprises more than 70 highly qualified professionals from diverse backgrounds.We foster an open, progressive company culture with state-of-the-art technology and flat hierarchies. At Enterprise Bot, you'll experience a unique blend of passion, ambition, challenge, and fun.TasksWe are looking for a smart, driven, and detail-oriented Technical Writer with experience in RFPs, proposals, and technical documentation. You will play a key role in crafting clear, compelling, and accurate responses for clients, as well as producing internal and customer-facing content.The ideal candidate is technologically curious, eager to learn, and able to work independently in a fast-paced environment.Key ResponsibilitiesCreate and write high-quality RFP/RFI/proposal responses and supporting documentsTranslate complex technical information into clear, concise, and customer-friendly contentCollaborate with sales, product, and technical teams to gather required informationMaintain and update proposal content libraries and templatesDevelop technical documentation such as Product overviews, Feature descriptions, Technical FAQs & Process documentationEnsure consistency in tone, terminology, and branding across all documentsManage timelines and deliverables independentlyRequirements3-4 years of experience as a Technical Writer, Proposal Writer, or similar roleProven experience with RFP/RFI or proposal writingStrong understanding of technology or SaaS productsExcellent written and verbal communication skillsAbility to work independently and manage multiple prioritiesHigh attention to detail and strong organizational skillsTech-savvy and eager to learn new tools and productsNice to HaveExperience working in SaaS / AI/enterprise softwareFamiliarity with proposal management tools (e.g., Loopio, RFPIO)Basic understanding of AI, automation, or cloud technologiesBenefitsDirect exposure to founders and core strategic decisions.Learn across operations, strategy, and technology in an AI-driven environment.A culture of ownership, high standards, and rapid growth.If you’re excited by the idea of turning complex ideas into powerful, user-friendly content, this role is for you. Come join our team and make a meaningful impact! Show more Show less Seniority level Associate Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting

OUR HIRING PROCESS:We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy PolicyINFUSE is a demand generation company providing solutions to B2B organizations. We help clients and partners to deliver audience, buyers, and account engagement that meets their goals. With a global team operating across more than 60 countries, the company has been recognized multiple times on the prestigious Inc. 5000 list, and has received over 60 other industry awards, including Inc. Best Workplaces.We are seeking a creative and strategic Senior Instructional Designer to craft impactful learning experiences that combine the best of digital and human interaction. In this role, you will partner with subject matter experts and stakeholders to design modern, engaging programs for adult professionals—leveraging both evidence-based instructional design principles and the latest in generative AI technologies.INFUSE Academy drives both internal and external online education, creating smart, high-impact e-learning experiences that fuel real business results.We’re not just checking boxes – we’re designing innovative, engaging, and practical e-learning programs that empower people to grow and thrive.As we scale, we’re looking for a strategic and growth-oriented Instructional Designer to join our fast-paced, tight-knit team of passionate professionals. If you’re someone who brings bold ideas, loves experimenting with new approaches, and thrives in a collaborative environment, this is your moment.Our L&D philosophyWe’re committed to delivering practical, growth-driven education that aligns with both business objectives and learner needs. Most of our solutions are designed as self-paced, asynchronous e-learning experiences, enhanced with AI-powered tools and immersive learning simulators.We believe learning should be engaging and story-driven. Inspired by platforms like Netflix, we continuously experiment with storytelling techniques to make development experiences more compelling and impactful.We're looking for someone who:Has a background in instructional design and AI implementationUnderstands the capabilities and limitations of LLMs (like GPT-4)Can prototype and configure custom GPTs and similar AI tools for learning solutionsIs detail-oriented, innovative, and comfortable in a fast-paced, iterative environmentLoves solving problems creatively and making learning experiences smarter and more engagingKey responsibilitiesCollaborate with internal subject matter experts (SMEs) and key stakeholders to design and deliver effective blended learning programs that align with business goalsApply principles of andragogy and evidence-based instructional design to create engaging, learner-centric experiences for adult professionalsDesign and curate blended learning solutions using a mix of learning formats (e.g., eLearning, self-paced modules, virtual training sessions, and on-the-job activities)Ensure instructional consistency, accessibility, and relevance of content across delivery modesLeverage generative AI tools, including designing and deploying custom GPTs, to support learningManage project timelines, resources, and communication workflows to ensure the timely and organized execution of learning initiativesWhat we offerA dynamic and supportive team environment focused on innovation in learning.Meaningful involvement in training initiatives with global impact.Career growth potential within a fast-paced, purpose-driven team.Access to cutting-edge e-learning tools and approaches.Access to high-quality professional development resources and marketing insights.If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Marketing Services

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for South Africa. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Blacksmith Agency Marketing Full time Remote (USA, Canada or South Africa)About The RoleBlacksmith Agency is scaling its marketing division to support a growing portfolio of PPC and SEO clients across multifamily, B2B and technical verticals. As Content Strategist at Blacksmith, you own strategy, performance and client-facing leadership across paid search, paid social, SEO and conversion optimization.This is a hybrid strategic and operational role. You join sales calls to shape strategy, oversee internal and external specialists, build performance roadmaps and make sure client campaigns deliver measurable outcomes. You own results, reporting, QA and continual improvement. It is a senior seat that blends analytical depth, strong communication and execution oversight.What You Will OwnLead strategy for all PPC and SEO clients across multiple industries.Join sales calls with account executives to validate scope, pitch technical recommendations and help close deals.Build 90 day, 6 month and annual growth roadmaps for every client.Own client performance across Google Ads, Meta, Microsoft and organic search.Audit PPC campaigns, keyword strategies, bidding structures, landing pages and CRO opportunities.Oversee technical SEO, on-page SEO, link building, programmatic pages and AI-driven content.Own KPI tracking, conversion attribution and analytics accuracy.Give weekly direction and QA, and coordinate priorities with the marketing project manager.Present monthly and quarterly performance summaries to clients.What You Bring4 to 7 years in PPC, SEO or multi-channel full-funnel strategy.Strong experience running paid and organic channels at the same time.Expertise with Google Ads, GA4, Google Search Console, keyword research tools and paid media optimization.Ability to build and articulate strategic recommendations for clients and account executives.A track record of overseeing execution teams and managing deliverable quality.Sharp analytical skills and the ability to diagnose performance issues fast.Nice to haveAgency experience managing multiple clients at once.Experience joining sales calls and influencing close rates.Familiarity with multifamily, real estate or high-intent lead generation.Experience with AI SEO, programmatic SEO, technical SEO audits and CRO.Who Succeeds HerePeople who think strategically and manage execution.People who simplify complex marketing ideas for clients.People who own results and take full accountability.People who work well with distributed teams.People who enjoy building rather than inheriting polished systems.How To ApplyApply in two minutes at the link. Your application is reviewed once you finish a short 6 minute Predictive Index assessment, so use the same email throughout. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing and Strategy/Planning Industries Advertising Services, Marketing Services, and Technology, Information and Internet

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for South Africa. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for South Africa. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for South Africa. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for South Africa. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for South Africa. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

About the roleVelatir's brand shows up everywhere our customers meet us: social, web, video, and events. We are looking for an experienced designer to produce that work and hold it to a high standard. You are already excellent with the core tools of the craft, and you use AI to move faster and explore more of the space before you commit.You sit in sales and marketing, where the day-to-day briefs come from. Our Creative Director owns the visual identity, the design system, and UI/UX, and signs off on your work to keep it on brand.What you'll doProduce the workYou make video, images, and graphics for social and web. You take a brief and turn it into finished work, from a quick social post to a larger campaign piece. You understand how composition, typography, motion, and pacing shift across channels, and you design for each one.Use AI as part of your craftYou already produce strong work by hand. AI is how you go faster and reach further: generating starting points, exploring variations, handling the repetitive parts of image and video work, and getting from idea to draft quickly. You can look at anything a model produces and take it to a finished standard, because you know what good looks like on your own. You design the workflows around this and you stay responsible for what ships.Keep it on brandYou work inside the visual identity and design system our Creative Director owns, and you send deliveries their way for sign-off. You hold the bar high and consistent, so everything we publish looks like us.What we're looking forWe expect real depth across several of these tools: After Effects, Photoshop, Illustrator, Premiere Pro, Figma, and their equivalents. You are strong on composition, typography, and motion, and you have a portfolio that shows both video and static work at a high standard.You have used AI on real work with real stakes, as an accelerant inside a craft you already command. You can show where it earned its place and where you chose to work by hand. You take direction well, and you keep the quality high under a steady flow of briefs.Why join VelatirVelatir is early and growing across Europe. This role owns how our brand shows up across social and web as the company scales, so the work is visible and the scope is real. You will shape the visual language people come to associate with us.The role is based in Odense, and full-time on site is the default. You work in English day to day. Danish helps too. To apply, send a short note on (i) your experience producing visual content for social and web and (ii) how you have used AI in your work, along with your portfolio and CV. Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

DescriptionAbout Norstella:Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: Accelerate the drug development cycle Assess competition and bring the right drugs to market Make data driven commercial and financial decisionsMatch and recruit patients for clinical trialsIdentify and address barriers to therapiesNorstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.Job DescriptionAs a Senior Life Sciences Knowledge Engineer at Norstella, you will sit at the intersection of deep scientific domain expertise and applied AI development.This role will be embedded within a group of life science thought leaders, but will interface across cross-functional teams of data scientists, machine learning engineers and data engineers.Your work centers on curating high-quality fine-tuned datasets which speak to the desired end-to-end behavior we want a model to internalize.The datasets and annotation guidelines/frameworks that govern it will play a critical role in our efforts to deliver predictive analytics and insights across clients.Travel: None requiredResponsibilitiesTranslate complex clinical, regulatory, and life sciences subject matter expertise/requirements into repeatable patterns that can be taught to a model through gold standard examples, working closely with data scientists and machine learning engineers to shape the model’s schema, vocabulary, and target behavior.Through close collaboration between SME and technical colleagues, develop novel methods and parameters of model behavior, based on interpretation of requirements and quick iteration cycles.Design, build, and continuously refine fine-tuning datasets consisting of input/output pairs that demonstrate desired end-to-end behavior across the target task surface area, edge cases, and known failure modes.Author and maintain the annotation and labeling guidelines that govern dataset construction, ensuring the schema, vocabulary, and definition of “what good output looks like” remain consistent across contributors.Define the task taxonomy and output schema in close partnership with data scientists, ensuring data architecture aligns with downstream evaluation metrics and production requirements across NPD.Train and enable subject matter expert graders running eval rounds, including translating feedback to how data scientists implement improvements at the tool call layer.Run iterative dataset experiments: identify where the model is failing, design targeted example slices to close those gaps, and partner with the human-in-loop SMEs to measure the impact of each dataset change.Maintain provenance, licensing, and compliance documentation for every dataset, ensuring all training data meets GxP, regulatory, and intellectual property standards expected in life sciences and clinical settings.Conduct new proofs of concept for novel domain capabilities.Contribute to Norstella’s knowledge base and taxonomy work and help design new agentic workflows based on domain-grounded language models.QualificationsGraduate degree in life sciences, medical sciences, computer science or equivalent professional experience.At least 3 years of professional experience in production-grade life science datasets, including with AI-enabled applications.Experience working with structured publishing platforms and data tools; comfort with automation conceptsExperience working with and statistically analysing large and complex data sets, including data cleaning and preprocessing.Experience working with Generative AI, especially LLMs, including agents, throughout the entire software development lifecycle (SDLC).Experience creating MCPs and consuming them into Agentic workflows.Excellent problem-solving skills and the ability to work independently.Excellent communication skills, especially between technical and non-technical teams.PreferredExperience in developing, evaluating, deploying, and monitoring algorithms and models from proof-of-concept, experimental stages through production, in a reproducible, auditable, GxP-compliant manner.Experience with the AWS ecosystem, specifically with services like S3, ECS, API Gateway, SageMaker, and Bedrock.Familiarity with CI/CD processes, especially as applied to ML operations (MLOps), preferably with Azure DevOps.Experience in fast-paced novel development cycles.Our Guiding Principles For Success At NorstellaBold, Passionate, Mission-First Integrity, Truth, RealityKindness, Empathy, GraceResilience, Mettle, PerseveranceHumility, Gratitude, LearningBenefits25 days annual leave, 4 days for volunteering and a personal day5% pension matchGroup Life Assurance (100% employer funded)Group Income Protection (100% employer funded)Other voluntary benefits such as: Dental, Cash Plan, PMI Excess Cover, Health Screening & Critical IllnessPlease Note - All candidates must be authorized to work in the UK. We do not provide visa sponsorship or transfers.Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you. All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: ApplicationHelp@norstella.com. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Information Services

About The JobJob summaryDiscover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.The Data and Information Governance (DIG) team within the Office of the Data Protection Office is an independent office within HMRC, and has a role set out in policies to ensure HMRC processes its data in accordance with data protection law and regulations. It advocates for data subjects' rights, and is a conduit to the regulator, the Information Commissioner. The Software Development team is there to design, build and implement innovative IT solutions, to support DIG and related partners in the business. Not quite a standard IT team, it is embedded within the DIG team and requires the developers balance their technical skills with knowledge of the policy areas the teams are working on.Job DescriptionAbout the RoleWe are looking for a motivated and detail focused Information Architect (IA) to join the team. This role sits within the Government Knowledge & Information Management (GKIM) profession and plays a critical part in ensuring HMRC information is well structured, findable, secure and compliant with legislation and departmental policy. Alongside core information architecture responsibilities, the successful candidate will also use Power Platform low code tools (Power Apps, Power BI, OneTrust and Dataverse) to prototype and demonstrate Information Architecture requirements. This is not a coding or software engineering role.Service Support & Supplier LiaisonThe Information Architect will provide first line functional support to end users on issues related to information structure, metadata, templates, classification rules, and completion of Information Asset Registers (IAR), Record Of Processing Activity (ROPA) and Data Protection Impact Assessment (DPIA) records. The postholder will triage reported system issues to determine whether they relate to information design or system behaviour, resolving those within GKIM remit and escalating technical faults to the external supplier where required. The Information Architect will act as the business owner contact point, logging issues, providing clear information governance context, and monitoring supplier response and resolution times. While the Information Architect will ensure that system fixes remain compliant with information governance and GKIM policy, all technical errors, defects, and system engineering changes will be resolved by the supplier, not the Information Architect. This maintains appropriate professional boundaries between GKIM (information design and governance) and technical delivery roles.Person specificationKey ResponsibilitiesInformation Architecture & StandardsDevelop and maintain metadata models, taxonomies, controlled vocabularies and classification schemes aligned to GKIM standards.Produce Information Handling Models (IHMs), information flows and information lifecycle requirements.Shape structured information environments such as file plans, folder structures, catalogues and knowledge bases.Governance, Assurance & ComplianceEnsure information structures meet policy, legal, security and retention requirements.Contribute to information related assurance activities and reviews.Provide clear guidance, documentation and interpretation to digital delivery teams and stakeholders.Power Platform Low Code Configuration (Explicit Requirement)Build and configure Power Apps (Canvas or Model Driven) and Power BI to prototype metadata structures, classification rules and information processes.Configure Dataverse tables, fields, relationships, business rules, forms and views aligned to artefacts.Use Power Fx for basic logic and validation (no coding required).Produce low code prototypes and proofs of concept that demonstrate IA standards and support user understanding.Identify where requirements move beyond low code capability and transition them to Government Digital and Data (GDAD) engineers appropriately.Collaboration with Technical TeamsWork alongside developers, architects and delivery teams to ensure KIM best practice is embedded in technical solutions.Translate artefacts into clear, actionable requirements for engineering teams.Maintain clear boundaries: the Information Architect own the information design; GDAD owns technical build.Information Quality, Findability & UsabilityReview and improve existing information structures for consistency, clarity and usability.Help teams implement metadata and classification effectively to support search and retrieval.Stakeholder EngagementEngage users and business teams to understand information needs and structure requirements.Communicate concepts and decisions in accessible, non-technical language.Promote good information management behaviours across HMRC. What We OfferA supportive GKIM professional community.Opportunities to influence information standards.Flexible working arrangements.Essential CriteriaExperience or strong understanding of metadata, taxonomies, classification and information lifecycle.Ability to configure and use low code tools such as Power Apps, Power Query, Power BI, OneTrust and Dataverse.Ability to ensure low code solutions meet accessibility standards.Strong analytical and problem-solving skills.Ability to communicate clearly with both technical and non-technical audiences.Desirable CriteriaExperience with Power Fx.Experience working with digital delivery teams.Office ClosuresIf your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.For more information on where you might be working, review this information on our locations (opens in a new window) These Sites AreTelford Plaza, Telford - moving to Parkside Court, TelfordTrinity Bridge House, Salford - moving to an alternative office in Manchester/ SalfordYou will be given more information about what this means at the job offer stage. Leeds Location Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.BehavioursWe'll assess you against these behaviours during the selection process:Managing a Quality ServiceCommunicating and InfluencingDeveloping Self and OthersTechnical skillsWe'll assess you against these technical skills during the selection process:You will be asked a technical based question.BenefitsAlongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development.To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.How To ApplyAs part of the application process, you will be asked to provide the following:A name-blind CV including your job history and previous experiences. Your CV should cover your last 3 roles. Give a brief summary of what you delivered and any key achievements in each role, including how you meet the Essential Criteria as outlined in the advert.A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Person Specification outlined in the advert.Please evidence any Desirable Criteria where applicable (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.Further details around what this will entail are listed on the application form.Prior to applications being sifted candidates will be asked to complete an additional IKM assessment. Candidates will be sent details of the assessment once the advert has closed. This assessment is a pass or fail and only those who pass will be considered at the sift stage.SiftIn the event of a large number of applications being received, an initial sift may be held on your CV.At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.We may also raise the score required at any stage of the process if we receive a high number of applications.InterviewDuring the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of based on Managing a Quality Service, Communicating and Influencing and Developing Self and Others.You will also be asked a Technical Question in relation to IH03 - Design in Information Architecture. Please see Page 27 of the GKIM skills framework.Interviews will take place via video link. Sift and interview dates to be confirmed.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application . Sponsorship We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.The HMRC app can help you with your applicationThe HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet. How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store.If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services .Reserve ListA reserve list may be held for up to 6 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.Merit ListAfter interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid working at HMRCHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should:Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.Technical SupportIf you are experiencing problems that cannot be resolved by our ' help ' section, then technical support is available. You will receive a reply in 2 working days.Additional Security InformationPlease note in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time.Important information for existing HMRC contractual homeworkersThis role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window) .The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK .Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a standard (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality RequirementsThis job is broadly open to the following groups:UK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further informationThis vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob Contact Name : Information Architect Recruitment Email : informationarchitectrecruitment@hmrc.gov.uk Recruitment team Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk Further informationAppointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk . Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website. Show more Show less Seniority level Entry level Employment type Contract Job function Information Technology Industries Government Administration

Active Opportunity Track: This position maps directly to the Localization Specialist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

🚀 We’re on a mission to make money work for everyone.We’re waving goodbye to the complicated and confusing ways of traditional banking.After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!We’re not about selling products - we want to solve problems and change lives through Monzo ❤️📍London / UK Remote | 💰 £68,000 - £88,000 + Incentive Awards tied to your performance + BenefitsWhat You’ll Be Working OnYou’ll help run and continuously improve the systems we use to quality assure Monzo’s localised product experiences.You’ll work closely with our in-language Editors and Testers, Product and Engineering teams, and other localisation partners to make sure translated experiences can be reviewed effectively in the live product.Rather than being responsible for making linguistic decisions in every language, you’ll help create the structure and support that enables our language specialists to do their best work – removing testing friction, providing context, improving coverage and making sure issues reach the right teams quickly.As Monzo expands into new markets, you’ll help make our QA processes reusable and scalable so we don’t need to start from scratch for every language.Every Day You’ll BeRunning and maintaining our localisation QA processes, including coverage tracking, journey inventories, priorities, QA checks, severity levels and reporting.Working closely with in-language Editors and Testers to help them review localised experiences efficiently and consistently.Creating and maintaining reusable test cases, playbooks, test recipes, deeplinks and other resources that make complex product journeys easier to review.Acting as a point of contact when localisation reviewers are blocked, investigating issues and working with the relevant Product or Engineering teams to get testing moving again.Supporting teams developing new features by helping them understand what localisation QA may be needed, where translated content appears and which journeys or edge cases should be reviewed.Triaging localisation bugs and feedback, identifying duplicates and routing issues to the right place – whether that’s our translation tooling, Product or Engineering teams.Making sure localisation tickets contain useful information such as build and device details, reproduction steps, screenshots or videos and string identifiers where possible.Carrying out ongoing in-product spot checks and coordinating re-testing when product changes could introduce localisation regressions.Helping apply straightforward, Editor-approved text fixes in our translation tooling where appropriate, with language specialists retaining final linguistic sign-off.Identifying opportunities to use automation, AI and internal tooling to make localisation QA faster and more efficient.Helping stakeholders understand localisation coverage, blockers and areas of risk ahead of launches and other important milestones.You Should Apply IfYou have experience in localisation QA, software QA, internationalisation, language operations or a related area.You care deeply about the quality of customer-facing experiences and understand that a translation can be technically correct without feeling right in context.You’re comfortable testing mobile or web products and working through complex user journeys.You’re organised and enjoy turning complicated or manual processes into clear, repeatable ways of working.You can prioritise testing based on customer impact and risk.You’re confident working with Engineers, Product Managers, language specialists and other stakeholders.You’re comfortable investigating problems, reproducing issues and gathering the information needed to help get them resolved.You’re interested in how automation and AI can improve QA workflows, while recognising where human judgement is still important.You’re a keen learner and enjoy documenting and sharing what you learn with others.You’re excited by the challenge of helping localisation QA scale across multiple countries and languages.We are actively creating an equitable environment for all of our Monzonauts to thriveDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. We provide opportunities for sponsorship and mentorship; we are creating partnerships with organisations dedicated to supportingHow We Work 💻Locations & Flexible Working : Our main tech hub is in London, but our engineers live everywhere in the UK— from Brighton to the Western Isles.We value meeting in person but there’s no pressure to come into the office, even if you're nearby. We believe you'll do your best work if you are where you want to be. If you live outside of London and we ask you to come into the office, Monzo will support you with the costs. ✨Our offices are naturally social, especially Tuesdays, Wednesdays and Thursdays, which happen to line up with our twice-weekly Monzo lunches & treat Thursdays 🍽️. Teams also schedule time together often for work and play – in or around the office, or online.Set up a work schedule that delivers impact and fits your life.At Monzo, we value connections, flexibility, and wellbeing. We keep our meetings during core hours to stay connected and believe in maintaining work/life balance.You’ll be empowered to manage your work in a way that suits you and your team, giving you the freedom for children drop-offs and pick-ups, walking your dog or adventurous cat, avoiding peak commuting times or gym slots, appointments, or supporting your family in an emergency. 🕒✨Work the way that works for you with Monzo! 💼What’s In It For You💰Base salary £68,000 - £88,000 + Incentive Awards tied to your performance + Benefits✈️ We can help you relocate to the UK✅ We can sponsor visas📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.📚Learning budget of £1,000 a year for books, training courses and conferencesThe Interview ProcessOur interview process involves three main stages:Recruiter CallInitial InterviewRole Specific & Behavioural InterviewOur average process takes around 3-4 weeks but we will always work around your availability.You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on tech-hiring@monzo.comEqual opportunities for everyoneDiversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊 Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Quality Assurance Industries Financial Services

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for UK. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.