AI & LLM Technical Documentation Jobs

Technical Publications is a unified team of professionals committed to providing quality and timely publication deliverables for commercial and government projects in a dynamic environment. Team members are responsible for gathering, composing, and editing technical information to prepare flight manuals, maintenance manuals, and other technical documentation for our warfighters. Essential Functions: Prior experience authoring Interactive Electronic Technical Manuals (IETM), technical maintenanc…

Technical Publications is a unified team of professionals committed to providing quality and timely publication deliverables for commercial and government projects in a dynamic environment. Team members are responsible for gathering, composing, and editing technical information to prepare flight manuals, maintenance manuals, and other technical documentation for our warfighters. Essential Functions: Prior experience authoring Interactive Electronic Technical Manuals (IETM), technical maintenanc…

Responsibilities: Create, edit, and maintain technical documents, manuals, work instructions, and procedures. Review and update documentation to reflect product and process changes. Collaborate with Engineering, Quality, Regulatory, and Manufacturing teams. Organize technical information into clear, user-friendly documentation. Ensure documents comply with company standards and regulatory requirements. Support document control, version management, and revision activities. Proofread documents fo…

Our client is a Pharmaceutical is a technology-focused contract development and manufacturing organization (CDMO) specializing in solid, semi-solid, and liquid dosage forms, with differentiated expertise in controlled substances manufacturing. With facilities in the United States and Canada, supports leading pharmaceutical companies through high-quality manufacturing, operational excellence, and customer-focused solutions. The Technical Writer, Sterile Operations will develop, revise, and maint…

DCS is seeking a skilled Technical Writer to support a fast-paced Army product management office in Huntsville, AL. In this role you will develop, review, and maintain a wide range of technical documentation. You will be responsible for transforming complex technical information into clear, concise, and accurate material for military, engineering, and acquisition audiences. The ideal candidate has experience supporting DOW programs, working in a dynamic environment, and collaborating with engin…

Salary Range: $70,310 - $85,000 We are seeking a detail-oriented and skilled Technical Writer to join our team. In this role, you will be responsible for creating and revising a wide range of technical and administrative documents. You will work on materials such as manuals, reports, proposals, and instructional guides for machinery and equipment. The ideal candidate will have a knack for translating complex technical information into clear, concise, and easy-to-understand content for various a…

Company Description The work we do at Eurofins Professional Scientific Services matters, and so do our employees. At Eurofins PSS, we put a focus on your professional growth. We provide our employees the ability to break into the biopharmaceutical industry and grow from the bottom up. We have the supportive teams and tools available to invest in you while also affording you work-life balance and a competitive benefits package. Eurofins Scientific is an international life sciences company, provi…

Job Family: Management Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust What You Will Do: Support documentation and analysis of business processes, workflows, operating procedures, and program requirements. Draft and maintain SOPs, job aids, quick reference guides, training materials, and implementation documentation. Translate complex technical, regulatory, and policy information into clear, user-friendly guidance materials. Support stakeholder interview…

Management Consulting Travel Required : Develops, updates, and maintains technical, operational, and user-facing documentation supporting project activities and system implementations. Translates complex information into clear, accurate, and accessible materials tailored to technical and non-technical audiences. Supports knowledge transfer, training, and documentation governance efforts. Develop and maintain clear, accurate, configuration-controlled documentation for FMBT interface development,…

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Generac Home is hiring a Technical Writer. In this role you will draft and edit technical documentation for Generac’s residential solar storage power electronics. product manuals, technical specification sheets, application notes, white papers, service manuals, product bulletins, and user guides. Candidate must demonstrat…

Job Family: Management Consulting Travel Required: None Clearance Required: Ability to Obtain Public Trust What You Will Do: Develops, updates, and maintains technical, operational, and user-facing documentation supporting project activities and system implementations. Translates complex information into clear, accurate, and accessible materials tailored to technical and non-technical audiences. Supports knowledge transfer, training, and documentation governance efforts. Develop and maintain cl…

Job Family: Management Consulting Travel Required: None Clearance Required: Ability to Obtain Public Trust What You Will Do: Develops, updates, and maintains technical, operational, and user-facing documentation supporting project activities and system implementations. Translates complex information into clear, accurate, and accessible materials tailored to technical and non-technical audiences. Supports knowledge transfer, training, and documentation governance efforts. Develop and maintain cl…

We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us? Generac Home is hiring a Technical Writer. In this role you will draft and edit technical documentation for Generac’s residential solar storage power electronics. Documentation will incl…

We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future. Ready to Power a Smarter World with us? Generac Home is hiring a Technical Writer. In this role you will draft and edit technical documentation for Generac’s residential solar storage power electronics. Documentation will incl…

Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery…

Direct message the job poster from Celestica Lazau Diana Laura Lazau Diana Laura Specialist, Talent Acquisition at Celestica Summary:As a Senior Technical Writer, you will act as the central information hub for the critical modernization of our core Supply Chain Management (SCM) applications. Operating within a global environment, your primary goal is to build and maintain a central knowledge base, S-SDLC artifacts and technical run-books to accelerate development, rapid onboarding and self-serve troubleshooting. In this highly proactive role, you will play a key part in the legacy rewrite project by capturing undocumented business logic and translating both complex technical elements and broad business concepts into clear, accessible documentation for both technical teams and business stakeholders.Detailed Description:Senior Technical Writer, you will sit at the intersection of business and technology. You will proactively engage with development teams across three global regions (North America, Europe and Asia) and business stakeholders in Toronto to extract, structure and maintain critical project information. Moving beyond traditional technical writing, you will pioneer the curation of an intelligent Knowledge Base to empower teams and users with instant, accurate answers.Whether you are clarifying technical specifications, documenting end-to-end business processes, creating architectural flowcharts for management presentations or aligning project artifacts with corporate compliance methodologies, your exceptional organizational skills will bring clarity to a complex ecosystem. You will not wait for information to be handed to you; instead, you will actively participate in technical discussions to understand the system rewrite and proactively identify documentation gaps.Performs tasks such as, but not limited to, the following:Build, architect and maintain a comprehensive central knowledge base to support software development, rapid developer onboarding and self-serve troubleshooting;Actively participate in Agile ceremonies, technical discussions and requirements alignment sessions to understand the context of new .NET features and the Java legacy rewrite;Proactively interview subject matter experts, developers and business stakeholders to extract and document undocumented business logic, core concepts and end-to-end operational processes from legacy systems, ensuring critical knowledge is preserved;Translate complex technical concepts, data flows and business processes into clear visual diagrams (using Lucidchart, Visio or Mermaid.js) and high-level management presentations;Clarify and document both technical specifications (e.g., API documentation, system architectures) and functional business processes, bridging the communication gap between business needs and technical execution;Create and maintain a variety of corporate artifacts, including User Guides, Release Notes, process overviews, S-SDLC (Secure Software Development Life Cycle) documentation and technical run-books;Act as the gatekeeper for incoming project documentation, ensuring all materials sent by diverse teams are logically categorized, version-controlled and aligned with corporate standards;Proactively evaluate and propose modern documentation tools, templates and industry best practices to continuously improve how knowledge is captured, stored and consumed across the organization;Manage the documentation lifecycle, regularly reviewing, updating or archiving outdated materials to ensure the knowledge base remains a single source of truth;Spearhead the content structure for an AI-powered knowledge base, organizing and formatting documentation so it can be easily ingested and queried by modern AI tools (to support both developers and end-users);Knowledge/Skills/Competencies:Minimum of 5 years of professional experience in Technical Writing, Knowledge Management, IT Business Analysis or a related role within a complex software development environment;Exceptional written and verbal English skills, with the proven ability to document both technical specifications and high-level business processes, translating complex system logic into clear language and vice-versa;Proficiency in document management and collaboration tools (e.g., Google Workspace / Google Drive, ETQ or similar Quality Management Systems), with a strong ability to structure and organize large volumes of information;Familiarity with modern documentation practices (e.g., Confluence, Azure DevOps Wiki, Docs-as-Code or basic Markdown) with the readiness to propose and champion new tools for future system implementations;Hands-on experience creating flowcharts and process diagrams using tools like Lucidchart, Visio, Mermaid.js or PlantUML;Solid technical foundation to comfortably navigate development discussions; basic ability to read and understand programming concepts (exposure to Java or C#/.NET is a strong asset) alongside basic familiarity with SQL (to check data schemas), APIs and S-SDLC frameworks is highly valued;Familiarity with AI tools and concepts (e.g., how to structure text data for AI parsing, prompt engineering basics) with a strong desire to build intelligent, searchable knowledge systems;Highly organized and proactive mindset, capable of independently managing multiple documentation streams from diverse global teams without requiring constant supervision;Maintain daily alignment with management and cross-functional teams in Europe;Demonstrate flexibility to actively collaborate with business stakeholders and technical teams in the Canada timezone (EST) and Asia;Understanding of Information Architecture (IA) to design intuitive folder structures and tagging systems;Understanding of Supply Chain Management (SCM) processes or ERP workflows is considered an asset (openness and willingness to learn these business processes is highly valued).Physical DemandsDuties of this position are performed in a normal office environment.Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.Typical Experience5+ years of experience in a similar role spanning technical communications, knowledge base architecture and business process documentation.Typical EducationUniversity degree in one of the following: Computer Science, Information Technology, Business Administration, Communications or a related technical/business field;NotesThis job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Appliances, Electrical, and Electronics Manufacturing

Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.Responsibilities AI Strategy & Architecture: Define and drive enterprise architecture for Agentic AI, Knowledge Engineering, and AI-powered decision systems across AWS, GCP, and on-prem environments. Agentic AI Platforms: Design scalable multi-agent architectures using A2A collaboration, memory systems, reasoning frameworks, tool use, and workflow orchestration. Claude & AWS AgentCore Enablement: Architect agentic workflows that leverage the Claude ecosystem, Claude Code-style engineering workflows, and AWS AgentCore-based agent runtime patterns. MCP-Based Connectivity: Architect MCP-based access patterns that allow agents to securely interact with enterprise tools, APIs, knowledge repositories, data platforms, and engineering systems. Knowledge Engineering: Architect enterprise knowledge fabrics, ontologies, taxonomies, metadata models, and knowledge graphs for engineering and manufacturing use cases. RAG & GraphRAG Solutions: Design and optimize retrieval, semantic search, grounding, citation, graph traversal, and context engineering frameworks. Knowledge Management: Develop LLM Wiki architecture, knowledge curation workflows, governance, and knowledge lifecycle processes. Semantic Integration: Implement entity resolution, schema mapping, semantic interoperability, and cross-source knowledge integration across cloud and on-prem sources. AI-Powered Reasoning: Build graph traversal, semantic reasoning, and context-aware agent capabilities across connected knowledge ecosystems. Hybrid Platform Architecture: Design technology-agnostic AI solutions across AWS, GCP, on-premises compute, Kubernetes, distributed storage, and hybrid data platforms. AI Governance: Establish standards for security, compliance, access control, observability, explainability, Responsible AI, and operational excellence. Technology Leadership: Evaluate emerging technologies, define reference architectures, and drive AI platform adoption across engineering organizations. multi-functional Collaboration: Partner with engineering, manufacturing, product, validation, data, and business teams to identify and deliver high-value AI solutions. Innovation & Enablement: Lead proof-of-concepts, mentor technical teams, and promote standard processes in Agentic AI, Knowledge Engineering, and software architecture.ExpertiseApplying Artificial Intelligence in workflows to improve build efficiency Claude Ecosystem: Claude, Claude Code-style coding workflows, prompt/context design, agentic engineering workflows, skill-based automation, MCP-enabled tool access, and enterprise adoption patterns. AWS AgentCore & AWS AI Architecture: AWS AgentCore, AWS-native and hybrid agent runtime patterns, compute, storage, serverless, large-scale data processing, managed graph or retrieval services, and secure enterprise deployment patterns. Agentic AI & A2A Systems: A2A-based agent collaboration, ReAct, Plan-and-Execute, Reflection, Supervisor Patterns, Tool Use, Memory Systems, and Workflow Orchestration. MCP & Tool Connectivity: MCP-based integration with enterprise tools, APIs, data sources, knowledge repositories, agent tools, and governed execution environments. Generative AI & Retrieval: Large Language Models, RAG, GraphRAG, Semantic Search, Retrieval Optimization, Reranking, Grounding, and Context Engineering. Knowledge Graphs & Semantic Systems: Ontology Engineering, Taxonomy Design, Semantic Modeling, Knowledge Representation, and Enterprise Knowledge Architecture. Graph Technologies: Neo4j, AWS Neptune, RDF/OWL, Property Graphs, Graph Traversal, Graph Reasoning, Cypher, and SPARQL. Vector Databases: Pinecone, ChromaDB, Weaviate, Milvus, Qdrant, FAISS, and similar retrieval platforms. AI Development Frameworks: Python, LangChain, LlamaIndex, LangGraph, Claude Code-compatible workflows, and AI Orchestration Frameworks. Document Intelligence & Knowledge Ingestion: JIRA, Confluence, SharePoint, Bitbucket, Wikis, Specifications, Technical Documents, and Enterprise Knowledge Repositories. Embedding & Retrieval Pipelines: Embedding Models, Metadata Extraction, Vectorization, Indexing, Document Processing, and Retrieval Evaluation. Entity Resolution & Semantic Integration: Schema Mapping, Master Data Alignment, Semantic Interoperability, and Cross-Source Knowledge Integration. GCP Architecture: GCP-native and hybrid AI patterns, including BigQuery-centered analytics, data pipelines, feature engineering, and manufacturing data integration. On-Premises Engineering Systems: Integration with local engineering repositories, validation environments, tester data, file systems, sensitive IP stores, and governed internal platforms. Hybrid Enterprise Integration: APIs, Microservices, Event-Driven Architectures, Enterprise Integration Patterns, Observability, Security, Governance, and Policy Enforcement.Proven ability to leverage AI‑assisted (vibe) coding techniques to improve efficiency or automate design and analysis methodologiesLeverage AI tools to automate the tools and workflowQualifications Education: Bachelor's degree in Computer Science, Artificial Intelligence, Data Science, Software Engineering, or a related technical field. Experience: 8+ years in software engineering, AI/ML, enterprise architecture, platform engineering, or knowledge engineering. AI & Knowledge Systems: Experience designing and delivering enterprise-scale Agentic AI, Generative AI, RAG/GraphRAG, and knowledge-driven solutions. Hybrid Architecture: Experience designing solutions across AWS, GCP, on-premises systems, Kubernetes, and distributed enterprise platforms. Claude / Agentic Tooling: Hands-on experience or strong working knowledge of the Claude ecosystem, agentic coding workflows, MCP-based integrations, and AWS AgentCore-style agent platforms. Technical Leadership: Proven ability to lead architecture, technology selection, solution delivery, and organizational adoption of emerging technologies. Communication & Collaboration: Strong stakeholder management, communication, problem-solving, and cross-functional leadership skills.Preferred Domain Exposure Industrial / Engineering Context: Experience applying AI and knowledge engineering to semiconductor, NAND, storage, firmware, validation, manufacturing, reliability, quality, product lifecycle, root cause analysis, or systems engineering environments.About Micron Technology, Inc.We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.To learn more, please visit micron.com/careersAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_india@micron.comMicron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Computer Hardware Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Semiconductor Manufacturing

Wolfia (YC S22, Khosla Ventures) is an AI teammate for customer-facing grunt work. We answer security questionnaires, RFPs, and technical reviews for teams at Miro, CircleCI, and Handshake. Think of the 400-question security review that eats your best engineer’s week: we want to be the thing that answers it before lunch.We’re hiring a Content Designer to make everything we publish look as sharp as the product works. You’ll work directly with our marketing lead and the founder.What you’ll makeVisuals for launches, blog posts, and product announcements: diagrams, illustrations, social cards, OG images.LinkedIn and social graphics for founder and company content, on a weekly cadence.Sales and marketing collateral: one-pagers, case study layouts, event invites, decks.Simple motion or GIF assets for product walkthroughs when a static image isn’t enough.A lightweight brand system (templates, components in Figma) so the team can self-serve the easy stuff.Product design: UI mockups, screens for launches and docs, and polish passes on in-product surfaces.Written copy where it touches the visual: headlines, social captions, diagram labels, and microcopy drafts that ship with the asset.How we workFast cycles: most assets go from brief to shipped in days, not weeks.AI-native: we expect you to generate with AI tools and direct them with taste. AI output that looks like AI output doesn’t ship.What we’re looking forA portfolio that shows range: crisp B2B/SaaS visuals, strong typography, and at least a few things that made you stop scrolling.One piece that explains something complicated: a diagram, an infographic, a technical launch visual. That piece matters more to us than your prettiest one.You can take a rough idea (“explain this workflow in one image”) and come back with something clearer than the brief.You work in Figma, deliver organized files, and hit deadlines without chasing.Strong written English is a hard requirement: you’ll write headlines, captions, and labels yourself, not just design around copy someone else wrote. Writing samples welcome alongside the portfolio.Candidates with an edgeExperience designing for a developer, security, or enterprise SaaS audience.Illustration or motion skills on top of core visual design.You’ve worked with US startups remotely before.If all goes well, an offer follows within a day of the final conversation. We move fast! Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Why AllvueWe are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you’re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that’s revolutionizing the alternative investment industry. Define your own future with Allvue Systems!Allvue and Vista Equity PartnersAllvue is proud to be part of the Vista Equity Partners portfolio; a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With $100B+ in assets under management and a portfolio of 90+ companies worldwide, Vista accelerates growth through proven operational best practices, global networks, and a long-term commitment to building category leaders. Being part of the Vista family means access to a powerful global ecosystem, shared innovation frameworks, leadership development programs, and a network of 90+ high-growth technology companies. Vista in India Vista has a deep and growing presence in India, with 45+ portfolio companies employing over 17,000 professionals across engineering, product, customer success, and operations. This ecosystem drives innovation, collaboration, and career mobility giving professionals exposure to global best practices while working on solutions that shape the future of enterprise software. Vista's Commitment to AI and Innovation Vista is pioneering the adoption of Agentic AI across its global portfolio through its Agentic AI Factory: a framework designed to help companies embed intelligent, autonomous AI systems into products, operations, and customer experiences. Portfolio companies benefit from advanced AI tools, shared innovation frameworks, and infrastructure that accelerates responsible AI adoption at scale; including AI training initiatives, portfolio-wide hackathons, and leadership forums.The OpportunityAs an AI & Knowledge Specialist within a SaaS company specializing in financial services, this role supports the development, adoption, and continuous improvement of AI-enabled workflows, knowledge content, and operational reporting. The position partners closely with Support, Service Management, and cross-functional stakeholders to help build and refine AI agents, maintain knowledge assets, create dashboards, and identify opportunities to automate, standardize, and improve service delivery. Strong analytical skills, content stewardship, and a practical understanding of AI tools, ITSM, and knowledge management are important to succeed in this role. This position works within established guidelines and receives guidance on new assignments while building deeper expertise over time.What You'll DoAI Agent Development and EnablementSupport the build, maintenance, and continuous improvement of AI agents that support internal operations, client support, and knowledge workflows. Evaluate AI-enabled use cases and recommend practical applications that improve efficiency, consistency, and service quality. Use AI tools to assist with analysis, content creation, solution development, summarization, and operational decision support, including building solutions when appropriate. Knowledge Content Strategy and GovernanceSupport the creation, review, organization, and updating of knowledge content, including articles, guides, FAQs, and supporting resources. Partner with Support teams and subject matter experts to identify knowledge gaps and help ensure content is accurate, searchable, user-friendly, and aligned to business needs. Monitor knowledge health by tracking article usage, feedback, content gaps, and opportunities for lifecycle maintenance. Reporting and Business IntelligenceCreate and maintain Power BI dashboards and reporting that provide visibility into support trends, knowledge usage, and operational performance. Analyze data to identify patterns, recurring issues, and opportunities for performance improvement. Translate insights into clear recommendations that support leadership decisions and operational planning. Operational Support and AnalysisAssist with client issues and operational analysis by identifying trends, root causes, and opportunities for process or content improvement. Support service teams by helping refine workflows, improve documentation, and reduce avoidable effort. Contribute to issue triage, escalation support, and operational follow-up as needed. Continuous Improvement and Cross-Functional CollaborationLook for opportunities to automate and improve processes through AI, reporting, and knowledge management practices. Collaborate effectively with cross-functional teams to gather requirements, clarify needs, and help deliver practical solutions. Support adoption of AI and knowledge tools by helping teams understand how to use them effectively in day-to-day work. What You'll BringDemonstrated ability to learn quickly, work within defined guidelines, and contribute to operational and business process improvements in a SaaS environment. Proven ability to collaborate effectively across cross-functional teams including support, product, engineering, and operations. Experience gathering, refining, and translating requirements into actionable operational, knowledge, or technical support solutions. Strong analytical and problem-solving capabilities with the ability to evaluate data, identify trends, and develop clear recommendations. Working knowledge of AI-enabled workflows, AI agent use cases, and practical automation approaches that improve efficiency and support organizational objectives. Experience managing or supporting knowledge content, including article development, content review, lifecycle maintenance, and content governance. Ability to communicate findings, recommendations, and operational updates clearly to both technical and non-technical stakeholders. Understanding of IT Service Management (ITSM) principles, including ITIL and Knowledge-Centered Service (KCS), and their application within customer support operations. Technical & System Proficiency Advanced proficiency with Microsoft Excel and business intelligence/reporting tools such as Power BI. Experience working with data platforms and analytics tools, including Snowflake or comparable technologies. Working knowledge of workflow and collaboration platforms including Jira, Confluence, and Slack. Experience leveraging AI productivity and automation tools such as ChatGPT, Microsoft Copilot, and Atlassian Intelligence to improve operational efficiency. Ability to configure basic workflow automations, dashboards, and reporting solutions to support operational processes and governance activities. AI Skills And ExperienceDemonstrates curiosity and adaptability in learning and applying emerging AI technologies to improve individual and team effectiveness. Ability to leverage AI tools responsibly to enhance productivity, research, analysis, content creation, problem-solving, and decision-making while maintaining appropriate human oversight. Understands the importance of data privacy, confidentiality, security, and responsible AI practices when using AI-enabled tools. Evaluates AI-generated outputs for accuracy, relevance, and business appropriateness, exercising sound judgment before applying or sharing results. Willingness to continuously develop AI knowledge and adopt new AI capabilities that support business objectives and operational excellence. Education And/or ExperienceBachelor’s degree in Business Administration, Information Systems, Data Analytics, Operations Management, or a related field; equivalent practical experience accepted. 2+ years of related experience in business analysis, knowledge management, operational support, process improvement, reporting, or related functions within a SaaS organization, preferably in financial services. Internship, academic project, or early professional experience supporting cross-functional operational initiatives or process improvement is preferred. Familiarity with AI-enabled business operations, analytics-driven decision-making, and operational workflow optimization. Relevant certifications such as ITIL Foundation, Certified Business Analysis Professional (CBAP), or Agile-related certifications are preferred but not required. SUCCESS DRIVERS Drives Results: Deliver consistently, even in tough conditionsEnsures Accountability: Hold yourself and your team to the standard Instills Trust: Lead with honesty, integrity, and authenticity Instills Courage: Lean into hard conversations and challenges Directs Work: Run the work efficiently and effectively Collaborates: Build partnerships across the organization Education/CertificationsLanguage SkillsFluency in English, including written, verbal, and presentation communication skills. Ability to communicate effectively with cross-functional stakeholders, including technical teams, operational leadership, and business partners. How You'll SucceedDrives Results Deliver consistently, even in tough conditionsEnsures Accountability Hold yourself and your team to the standardInstills Trust Lead with honesty, integrity, and authenticityInstills Courage Lean into hard conversations and challengesDirects Work Run the work efficiently and effectivelyCollaborates Build partnerships across the organizationHow We'll Take Care Of YouHealth Coverage options along with other voluntary benefits Enterprise Udemy membership with access to thousands of personal and professional development courses 401K with Company match up to 4% or Employee Pension plan Competitive pay and year-end bonus potential Flexible PTO Charitable Donation matching, along with Volunteer and Voting PTO Numerous team building activities to promote collaboration in a fun and fast-paced work environment EEOC StatementAllvue Systems provides equal employment opportunities (EEO) for all employees and applicants for employment. We recognize the real value of bringing people together from diverse backgrounds, experiences and perspectives - we don’t just accept difference, we celebrate and support it. We are committed to advancing these efforts through our strategies to hire, promote, create and support a diverse and inclusive environment throughout our workforce and workplace. It is our policy to prohibit discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. In addition, Allvue will provide reasonable accommodations for qualified individuals with disabilities.Global Inclusion StatementAllvue Systems is committed to building a diverse, inclusive, and equitable workplace where everyone feels they belong. We welcome applicants of all backgrounds, experiences, and perspectives because we know that the best ideas come from teams that reflect the world we serve. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by applicable law. Show more Show less Seniority level Entry level Employment type Full-time Job function Consulting, Information Technology, and Sales Industries Software Development