AI & LLM Technical Documentation Jobs

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.Role OverviewThe Service Request and Knowledge Manager is a leadership role responsible for the governance, execution, and continuous improvement of ITIL-based Service Request Management and Knowledge Management processes across the organization. This role ensures a high-quality, user-centric service request experience through a well-defined Service Catalog, effective workflow planning, and strong integration with ServiceNow development teams. Serving as the process owner for Service Request and Knowledge Management, the role drives consistency, usability, and operational efficiency while aligning with ITIL best practices and business objectives. The role works cross-functionally with Infrastructure, Operations, Security, Application teams, and business stakeholders to enable accurate, relevant, and reusable knowledge content, mature request workflows, and scalable self-service capabilities. With increasing focus on automation and AI-driven ITSM, this role promotes awareness and adoption of AI-enabled knowledge, request fulfillment, and intelligent routing capabilities to improve user experience and operational outcomes.Key ResponsibilitiesOwn, improve, and govern Service Request Management and Knowledge Management processes end to end.Define, maintain, and enforce Service Catalog standards, request models, fulfillment workflows, and approval structures.Partner closely with ServiceNow development teams to support workflow planning and design for new and enhanced catalog items.Ensure service request workflows are efficient, scalable, and aligned with operational and business needs.Govern Knowledge Management processes, including article standards, lifecycle management, review cadence, and retirement.Drive cross-functional collaboration to ensure knowledge articles are accurate, actionable, and reusable.Promote knowledge reuse, self-service adoption, and shift-left strategies.Ensure alignment of Service Request & Knowledge processes across all teams.Define, track, and report on Service Request and Knowledge KPIs, including fulfillment performance and knowledge effectiveness.Support adoption of AI-enabled capabilities such as virtual agents, intelligent search, and automated fulfillment.Identify gaps, risks, and improvement opportunities across people, process, tooling, and content quality.Ensure workflows and knowledge content meet audit, risk, and compliance requirements where applicable.Required Knowledge & SkillsExpert-level knowledge of ITIL Service Request Management and Knowledge Management.Strong understanding of Service Catalog design, request modeling, and fulfillment lifecycle.Experience with ServiceNow Service Catalog, Request Fulfillment, and Knowledge modules.Ability to collaborate with ServiceNow development teams on workflow planning and requirements definition.Strong understanding of knowledge lifecycle management and content governance.Awareness of AI-driven ITSM capabilities including knowledge recommendations, and automation.Strong organizational and coordination skills in cross-functional environments.Excellent English communication skills, both written and verbal as this will be a cross functional role and will work with and across multiple teamsDemonstrated ability to balance governance with usability and adoption.Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience.5+ years of experience in Service Request Management and/or Knowledge Management5+ years of experience working with ITIL-based IT Service Management processes.5+ years of experience working with the ServiceNow platform in an enterprise environment.ITIL v3 or ITIL 4 certification required.Preferred Qualifications & SkillsServiceNow certification(s) related to Service Catalog, Knowledge, or ITSM.Experience supporting enterprise self-service portals and large Service Catalogs.Experience using SharePoint or similar platforms for documentation and content governance.Exposure to AI-driven ITSM initiatives or virtual agent implementations.Experience driving continuous improvement initiatives focused on user experience. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Consulting, Information Technology, and Sales Industries Manufacturing, Design Services, and Entertainment Providers

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.About The RoleJob SummaryThe Mechanical Engineer is responsible for researching, planning, designing, and developing mechanical products and systems. This includes instruments, controls, engines, and machines used in energy production, transmission, and measurement.This job profile is intended for early-career professionals who apply broad theoretical knowledge and require the ability to investigate and analyze problems. Solutions are typically discussed/verified with a more senior member.This job and its associated grade are specifically aligned with roles that have the following scope of responsibility: small, medium, large organization.Key ResponsibilitiesCollaborates with Product Development and others for technical documentation preparation and conversion to electronic form.Development and updates of product technical documentation of flow equipment.Administer technical documentation revision control and archiving in Product Data Management system.Training material creation and publishing.Performs other duties related to technical documentation and document controlSupports, cooperates with and participates in company-wide LEAN and ESH Management System which includes following all safety, health and environmental policies and procedures.Skills & QualificationsTypically, a university degree (or equivalent work experience) and up to 2 years of relevant experience (or equivalent skills) are minimally required to carry out the role.Knowledge of industry practices & International standards.Knowledge of Publishing tools (Adobe Acrobat, Illustrator, InDesign, Photoshop, IXIASOFT)Knowledge of MS Word, ExcelGood analytical and problem-solving skillsAbility to act independently.Excellent English skills (written and verbal)Be a team playerStrong problem-solving and analytical skills.Good communication and teamwork abilities.Eagerness to develop technical expertise.What we offer you22 vacation days + 9 days Casual leave + 8 days Sick Leave + 13 days Festival holidaysDefined contribution pension schemeHospitalization insurance benefitOn-site car parkingcafeteriaLong service awardSulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA. Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Machinery Manufacturing

Job Responsibility JOB DESCRIPTION ❖ To prepare validation documents such as Installation qualification (IQ), OperationalQualification (OQ), Performance Qualification (PQ) and other qualification documentsfor equipment /utilities/facilities.❖ To initiate change control and other documents in Caliber QAMS and closure of tasks.❖ To track for SOPs due for review, circulating for comments, updating of comments andinitiate workflow in E-DMS.❖ To prepare Monthly Calibration Schedule and Preventive Maintenance Schedule as perUS FO requirements.❖ Review of Calibration reports and asset management in BMRAM.❖ Updating of required status and database for engineering workflow.Education QUALIFICATIONS B. Pharm B. Pharm - RequiredM. Pharm M. Pharm - PreferredExperience:5 years or more in 5 - 8 YearsSpecialized Knowledge: Licenses: Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Pharmaceutical Manufacturing

Job Description – Curriculum Designer, Early Childhood & DaycarePosition: Curriculum Designer – Early Childhood & Daycare Location: Gurugram Experience: 7–8+ years Department: Curriculum / Academics Reports To: COO / Head – AcademicsAbout the RoleThe Banyan is looking for an experienced and creative Curriculum Designer – Early Childhood & Daycare to lead the development, enhancement and implementation of its early childhood curriculum and daycare learning framework.The role will be responsible for ensuring that The Banyan's curriculum is developmentally appropriate, engaging, play-based, research-informed and aligned with NEP 2020 and the National Curriculum Framework for Foundational Stage (NCF-FS), while also reflecting The Banyan's philosophy and premium positioning. The person will work closely with Operations, Centre Heads and teachers to ensure that curriculum designed at the corporate level is effectively translated into high-quality classroom experiences across all centres.Key Responsibilities1. Curriculum Design & DevelopmentDesign, review and continuously improve The Banyan's Preschool and Early Childhood curriculum. Develop age-wise curriculum frameworks for different age groups. Create annual, monthly and weekly curriculum plans. Develop lesson plans, activity plans, theme plans and classroom resources. Develop age-appropriate learning experiences for language, literacy, numeracy, cognitive, physical, social-emotional, creative and cultural development. Ensure learning is primarily play-based, activity-based, inquiry-based and experiential, in line with the NCF-FS approach. Design developmentally appropriate indoor and outdoor learning experiences. Develop curriculum resources, activity sheets, story resources, teacher guides and classroom material. 2. NEP 2020 & NCF-FS AlignmentMaintain a strong working knowledge of NEP 2020 and the National Curriculum Framework for Foundational Stage (NCF-FS). Ensure curriculum reflects the Foundational Stage framework covering ages 3–8 and its emphasis on holistic development. Map curriculum outcomes against relevant developmental domains. Ensure the curriculum does not become overly worksheet-driven or academically pressurized. Incorporate play, exploration, storytelling, music, movement, art, problem-solving and real-life experiences into learning. Keep the curriculum updated in line with evolving national education guidance and relevant early-childhood research. 3. Daycare Learning & DevelopmentThis is particularly important for The Banyan.Develop a structured Daycare Learning & Development Framework rather than treating daycare as only supervision. Design age-appropriate activities for infants, toddlers and young children. Develop routines covering free play, sensory play, motor development, storytelling, music and movement, creative activities, outdoor play, quiet time and social-emotional development. Ensure daycare activities complement the preschool curriculum without creating academic pressure. Develop age-wise developmental milestones and observation guidelines. 4. Teacher Resources & TrainingDevelop Teacher Manuals and classroom implementation guides. Create practical resources that enable teachers to execute the curriculum effectively. Conduct regular teacher training and curriculum orientation sessions. Coach teachers on play-based and child-centred pedagogy. Conduct classroom observations and provide constructive feedback. Identify implementation gaps and develop corrective training interventions. Work with the Teacher Certification programme to strengthen academic capability. 5. Assessment & Child DevelopmentDevelop age-appropriate child observation and assessment frameworks. Create developmental milestone trackers. Develop tools for documenting children's progress. Ensure assessment is developmentally appropriate and not examination-oriented. Establish mechanisms for teachers to identify children requiring additional support. Develop appropriate parent-facing formats for communicating children's developmental progress. 6. Curriculum Quality & AuditsDevelop curriculum implementation standards for all Banyan centres. Create academic/curriculum audit checklists. Conduct periodic classroom observations and curriculum audits. Monitor whether planned curriculum is actually being implemented. Identify gaps between curriculum design and classroom execution. Develop corrective action plans and follow up on implementation. Maintain consistency of academic quality across all centres. 7. Content & Learning Resource DevelopmentCreate and review: Teacher manuals Activity cards Story resources Learning kits Worksheets where developmentally appropriate Classroom displays Parent learning resources Celebration/event activity plans Home-learning activities Build and maintain a centralized digital curriculum repository. 8. Parent EngagementDevelop curriculum-related parent communication and engagement initiatives. Create parent workshops around early childhood development, school readiness, positive parenting and child development. Develop simple ways for parents to understand what their child is learning and why. Support Operations and Marketing in communicating The Banyan's academic philosophy. 9. New Centre & Programme LaunchSupport curriculum readiness for all new centre launches. Ensure curriculum material, teacher guides and learning resources are available before launch. Develop academic onboarding plans for new centres. Train new centre teams before commencement. Support the Operations team during the initial stabilization period. 10. Curriculum Innovation & BenchmarkingTrack developments in early childhood education, pedagogy and curriculum design. Benchmark relevant Indian and international early-years practices. Study emerging approaches such as play-based learning, inquiry-based learning, project-based experiences, sensory learning and child-led exploration. Evaluate which practices are relevant and practical for The Banyan. Continuously improve the curriculum based on classroom observations, teacher feedback, parent feedback and child outcomes. Candidate ProfileWe are looking for a professional who combines strong academic knowledge with practical classroom understanding.Educational QualificationPreferred:Master’s degree in early childhood education / education / child development / psychology / Curriculum & Instruction B.Ed / M.Ed ECCE / Early Childhood Education / Montessori certification will be an advantage. Experience7–8+ years of experience in Early Childhood Education / Preschool / Daycare. Minimum 4–5 years of hands-on experience in curriculum design/development. Experience working with a multi-centre preschool or education organization will be strongly preferred. Experience in teacher training and academic quality/audits will be an advantage. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Automotive

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Knowledge Manager classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Ux Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Ux Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for India. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.